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Automotive Service Operations Leader

2 months ago

Decatur, Illinois, United States Express Oil Change & Tire Engineers Full time

Overview:

We are seeking an experienced Automotive Service Manager to oversee our service department. In this pivotal role, you will report directly to the Store Manager and be instrumental in upholding exceptional service standards within our establishment. Your leadership will inspire a dedicated team, drive performance improvements, and ensure smooth operational workflows.

Key Responsibilities:

  • Support the Store Manager in the recruitment and onboarding of new staff
  • Oversee the activities of technicians and service staff
  • Provide guidance to team members on operational matters
  • Engage directly with customers to address their needs
  • Assess the performance of service department personnel
  • Manage inventory of parts and oversee purchasing processes
  • Ensure compliance with safety regulations and maintain equipment
  • Supervise the workshop area and team members
  • Coach staff on standard operating procedures
  • Conduct regular inspections of service operations

Required Qualifications:

  • Demonstrated leadership and management capabilities
  • Ability to thrive in a dynamic, fast-paced environment
  • Highly organized with a keen attention to detail
  • Exceptional communication skills
  • A minimum of 2 years' experience in a Service Manager position
  • Proven success in achieving business goals
  • Familiarity with safety regulations and compliance standards

Physical Demands:

  • Ability to stand, stoop, and bend for extended periods
  • Capability to lift and transport objects as needed
  • Ability to work at a consistent production pace

Employee Benefits:

  • Comprehensive healthcare options
  • Life insurance coverage
  • Paid time off for personal use
  • 401k retirement plan with matching contributions
  • Disability insurance options
  • Flexible spending accounts available

All information will be kept confidential according to EEO guidelines.