Service Valet/Porter

3 weeks ago


Decatur, Illinois, United States Asbury Automotive Full time

About Asbury Automotive Group

We are a Fortune 500 company and one of the largest franchised automotive retailers in the United States.

We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners.

Our culture is grounded in our North Star and Compass and powered by our DRIVE values, focusing on becoming the Most Guest Centric Automotive Retailer.

We work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive.

We have been recognized as one of the best places to work by Newsweek and US News & World Report.

As a Service Valet/Porter at Nalley BMW, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

The Service Valet is the initial contact at the dealership for the arriving service customer.

Key Responsibilities:

  • Meet and greet customers when they arrive for service and check them in for their appointment.
  • Move customer's vehicles from the service drive to the shop.
  • Greet customers in a timely, friendly manner and obtain vehicle information at the customer's vehicle when possible.
  • Assist the Service Advisor in helping customers while maintaining organization in the service drive.
  • Move the customers vehicle following the greeting process as outlined by management in a safe and secure manner.
  • Retain keys according to departmental safeguard procedures.
  • Actively promote effective working relationships with associates and departments in the dealership.
  • Follow dealership specific procedures for active vehicle delivery of the customers vehicle resulting in return visits and admirable (CSI) Customer Satisfaction Index.
  • Readily assist fellow dealership personnel in completing the work necessary to ensure full functioning of the dealership.

Requirements:

  • Ability to work outdoors and on your feet for extended periods of time.
  • Ability to operate manual transmission is highly preferred.
  • Must be a minimum of eighteen years of age.
  • Must have a valid driver's license.
  • Must be able to pass pre-employment screening (background and drug test).

Benefits:

  • Weekly pay.
  • Paid holidays & paid time off.
  • Deferred Holiday Pay Match.
  • Paid training.
  • Stock Awards (select management and front-line team member's eligible).

Insurance / Retirement:

  • Medical, vision, dental, accident, critical illness, and hospital indemnity plans.
  • Up to 12 weeks paid pregnancy leave (disability leave).
  • Paid Parental Leave.
  • Health savings.
  • Flex spending accounts (tax free).
  • Short-term and Long-term disability plans.
  • Life Insurance (Whole Life and Term).

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development.

Additional advantages:

  • Student loan relief resources.
  • Employee assistance program.
  • Employee discounts on parts and service repairs.
  • Scholarship awards.
  • Opportunities to join our community service initiatives, which includes paid volunteer hours.
  • Aggressive Employee referral program with bonus opportunities.

Asbury Automotive Group is an equal opportunity employer.

We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.

We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.


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