Customer Service and Support Specialist

7 days ago


Menomonee Falls, Wisconsin, United States First Citizens Bank Full time

At First Citizens Bank, we are looking for a talented Customer Service Representative I to join our team. This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our company office in Menomonee Falls, WI.

We offer an estimated salary of $40,000 per year, based on national averages for similar roles in the financial services industry. Our comprehensive benefits program is designed to meet our associates where they are in life, including customizable offerings to support families, however defined.

This role involves providing exceptional client service through inbound calls and chats spanning multiple banks and states. You will address needs ranging from routine balance and transaction questions to more complex issues requiring further research. You will utilize available bank tools and resources to provide timely, accurate resolution for each client, maintaining high client service standards throughout all activities.

You will serve as a resource on operations, policy, and procedure information to both associates and clients. Maintain current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicate enterprise-wide changes and impacts to clients as necessary.

You will also serve as an initial point of contact for reported fraud and forgery, documenting the reported activity and taking appropriate action. This may include opening, closing, or placing holds on accounts, refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.

The ideal candidate will have a strong verbal and written communication skills, working knowledge of PC-based software, ability to work in multiple software applications at one time, strong keyboard skills, and ability to multi-task in a fast-paced environment. A bachelor's degree and call center experience are preferred qualifications.

We conduct fingerprinting, background checks (criminal, education, and verification of previous employment), and drug tests prior to employment. We consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.



  • Menomonee Falls, Wisconsin, United States Continental Properties Company, Inc. Full time

    About the JobWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Continental Properties Company, Inc. in Menomonee Falls, WI.Job OverviewThis role is an excellent opportunity for individuals interested in pursuing a career in IT support. As a Technical Support Specialist, you will provide first-level...


  • Menomonee Falls, Wisconsin, United States Messer Cutting Systems, Inc. Full time

    Messer Cutting Systems, Inc. offers a competitive salary of $90,000 - $110,000 per annum to the successful candidate.Job DescriptionThis is an exciting opportunity to join our team as a Technical Support Specialist. As a key member of our support team, you will provide technical assistance and training to customers on our software applications.Key...


  • Menomonee Falls, Wisconsin, United States Domino's Franchise Full time

    About the JobWe are looking for a Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesAnswering customer calls and responding to customer inquiriesTaking and processing customer...


  • Menomonee Falls, Wisconsin, United States Blachford Acoustics Group Full time

    About UsBlachford Acoustics Group is a leading provider of innovative solutions in the industry.Compensation PackageWe offer a highly competitive salary, estimated to be around $65,000 per year, depending on location and experience.Job SummaryThe Customer Service Representative plays a vital role as the liaison between customers, manufacturing, and the...


  • Menomonee Falls, Wisconsin, United States Messer Cutting Systems, Inc. Full time

    Job OverviewMesser Cutting Systems, Inc., a global leader in cutting solutions for the metal-working industry, is seeking an experienced Field Service Specialist to join their team in North America.Salary: $85,000 - $110,000 per yearResponsibilities:Install, maintain, and repair multi-axis CNC equipment at customer sites across North America.Perform machine...


  • Menomonee Falls, Wisconsin, United States Froedtert Hospital Full time

    The Froedtert Health network is a leading provider of healthcare services in the Midwest. As a Medical Support Specialist, you will play a critical role in supporting our nursing team to deliver high-quality patient care.Job SummaryThis is an exciting opportunity to join our team as a Certified Nursing Assistant (CNA). You will work under the direction and...


  • Menomonee Falls, Wisconsin, United States BakeMark Full time

    Unlock Your Career Potential at BakeMarkWe are seeking a highly skilled and motivated Customer Service Representative to join our team! As a key member of our customer-facing staff, you will play a vital role in ensuring the highest level of satisfaction for our clients.Based on your exceptional communication skills and attention to detail, you will be...


  • Menomonee Falls, Wisconsin, United States Kwik Trip Full time

    At Kwik Trip, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional service to our guests, ensuring a clean and inviting store environment, and maintaining our high standards of quality.About UsKwik Trip is a family-owned company with a rich...


  • Menomonee Falls, Wisconsin, United States CVS Health Full time

    We're looking for highly motivated and customer-focused individuals to join our team as Retail Sales / Team Members at CVS Health.Salary: $45,000 - $55,000 per year (based on location and experience).Key Responsibilities:Deliver exceptional customer service through proactive problem-solving and effective communication.Process transactions accurately and...


  • Menomonee Falls, Wisconsin, United States Domino's Pizza LLC Full time

    About UsWe're Domino's Pizza LLC, a dynamic and fast-paced company that's always on the move. As a leading pizza delivery service, we're committed to providing our customers with the best possible experience.


  • Menomonee Falls, Wisconsin, United States RJ Schinner Co Full time

    About RJ Schinner CoWe are a leading distributor of specialty food products and equipment.Job Title: National Accounts Sales Support Specialist - Business Growth AssociateLocation: N89 W14700 Patrita Dr, Menomonee Falls, WISalary Range: $60,000 - $80,000 per yearAbout the JobThis role will be part of our sales team supporting national accounts. The...


  • Menomonee Falls, Wisconsin, United States Precision Door Service Full time

    Company OverviewPrecision Door Service has been a leading provider of garage door repair services since 1999. We take pride in our commitment to delivering exceptional customer experiences and are seeking a skilled sales professional to join our team.


  • Menomonee Falls, Wisconsin, United States First Citizens Bank Full time

    OverviewFirst Citizens Bank is a leading financial institution seeking highly skilled and dedicated individuals to join our team as Financial Services Representatives in our inbound Customer Engagement Center. As a representative, you will be responsible for providing exceptional customer service, addressing client inquiries, and resolving complex issues...


  • Menomonee Falls, Wisconsin, United States Messer Cutting Systems, Inc. Full time

    About the RoleMesser Cutting Systems, Inc. is a leading supplier of cutting solutions for the metal-working industry with a presence in Wisconsin. We are seeking a qualified Field Service Engineer to join our team in the Minneapolis area.Job SummaryThe successful candidate will be responsible for installing, maintaining, and servicing multi-axis CNC...


  • Menomonee Falls, Wisconsin, United States Maxim Healthcare Service Full time

    We are seeking an Advanced Care Nurse Specialist to join our team at Maxim Healthcare Services. This is a challenging and rewarding role that requires strong nursing skills and the ability to work with adult and pediatric patients.Estimated salary for this position is $60,000 - $80,000 per year, depending on experience.About the Role:Assess patient needs and...


  • Menomonee Falls, Wisconsin, United States Nonn's Full time

    Job Title: Flooring Design SpecialistWe are seeking a highly skilled Flooring Design Specialist to join our team at Nonn's. As a key member of our design team, you will work closely with customers to understand their vision and bring it to life through expert flooring design solutions.About the Role:To be responsible for designing and specifying flooring...


  • Menomonee Falls, Wisconsin, United States Precision Door Service Full time

    Precision Door Service is looking for a skilled and ambitious Service Technician to join our team.About the JobAs a Service Technician, you will be responsible for providing exceptional customer service and ensuring that all garage door repair and maintenance tasks are completed efficiently and effectively.We offer a competitive salary of $65,000 - $90,000...


  • Menomonee Falls, Wisconsin, United States Froedtert Hospital Full time

    We are seeking a Medical Support Specialist to join our team at Froedtert Memorial Lutheran Hospital. This role is a great opportunity for individuals who want to make a positive impact in the lives of patients and their families.About the RoleThis position will work under the supervision of a Registered Nurse, providing delegated care to patients in a...


  • Black River Falls, Wisconsin, United States Pilot Company Full time

    At Pilot Company, we're passionate about delivering exceptional customer experiences. If you're a motivated and friendly individual who enjoys working with people, we'd love to hear from you!We're seeking a Customer Service Specialist to join our team in the deli area of our travel center. As a key member of our team, you'll be responsible for maintaining a...


  • Menomonee Falls, Wisconsin, United States Messer Cutting Systems, Inc. Full time

    About the RoleWe are seeking a skilled Maintenance and Installation Specialist to join our Field Service team in the Philadelphia, PA area. As a global supplier of cutting solutions for the metal-working industry, we require a qualified professional to install, maintain, and service multi-axis CNC equipment at customer sites throughout North America.