Customer Service and Support Specialist
7 days ago
At First Citizens Bank, we are looking for a talented Customer Service Representative I to join our team. This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our company office in Menomonee Falls, WI.
We offer an estimated salary of $40,000 per year, based on national averages for similar roles in the financial services industry. Our comprehensive benefits program is designed to meet our associates where they are in life, including customizable offerings to support families, however defined.
This role involves providing exceptional client service through inbound calls and chats spanning multiple banks and states. You will address needs ranging from routine balance and transaction questions to more complex issues requiring further research. You will utilize available bank tools and resources to provide timely, accurate resolution for each client, maintaining high client service standards throughout all activities.
You will serve as a resource on operations, policy, and procedure information to both associates and clients. Maintain current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicate enterprise-wide changes and impacts to clients as necessary.
You will also serve as an initial point of contact for reported fraud and forgery, documenting the reported activity and taking appropriate action. This may include opening, closing, or placing holds on accounts, refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.
The ideal candidate will have a strong verbal and written communication skills, working knowledge of PC-based software, ability to work in multiple software applications at one time, strong keyboard skills, and ability to multi-task in a fast-paced environment. A bachelor's degree and call center experience are preferred qualifications.
We conduct fingerprinting, background checks (criminal, education, and verification of previous employment), and drug tests prior to employment. We consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.
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