Customer Service Associate
1 month ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team As a key member of our customer-facing staff, you will play a vital role in ensuring the highest level of satisfaction for our clients.
Based on your exceptional communication skills and attention to detail, you will be responsible for processing incoming orders from Sales force, customers, and BAKEMARK affiliates. This includes reviewing and correcting Order File Status Reports, transferring order files for routing, and notifying customers or sales reps of customer item 'outs.'
You will also ensure that Certificate of Analysis (COAs) and Specification Sheets are provided to Customers as necessary. Additionally, you will be responsible for daily invoicing of credit memos, answering customer inquiries, and researching customer, Sales Rep, and BAKEMARK Affiliate inquiries.
This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and is looking for a challenging and rewarding role in a dynamic company. If you have what it takes to excel in this position, we want to hear from you
About the Role- Process all incoming orders from Sales force, customers, and BAKEMARK affiliates
- Review and correct Order File Status Reports
- Transfer order files for routing
- Notify customers or sales reps of customer item 'outs'
- Ensure COAs and Spec Sheets are provided to Customers as necessary
- Daily invoicing of credit memos
- Answer customer inquiries
- Research customer, Sales Rep, and BAKEMARK Affiliate inquiries
- Excellent communication and interpersonal skills
- Attention to detail and organizational skills
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