Technical Support Specialist

1 month ago


Menomonee Falls, Wisconsin, United States Messer Cutting Systems, Inc. Full time

Messer Cutting Systems, Inc. offers a competitive salary of $90,000 - $110,000 per annum to the successful candidate.

Job Description

This is an exciting opportunity to join our team as a Technical Support Specialist. As a key member of our support team, you will provide technical assistance and training to customers on our software applications.

Key Responsibilities:

  • Facilitate remote and in-person customer training sessions
  • Collaborate with cross-functional teams to develop new product lines
  • Analyze customer feedback and make recommendations for process improvements
  • Develop knowledge base articles and other training materials
  • Present at trade shows to represent the company's products
  • Communicate effectively with customers and internal stakeholders

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • 3+ years of experience in a technical support role
  • Experience with laser cutting machinery and CAD/CAM programming software
  • Strong communication and problem-solving skills
  • Able to work collaboratively and independently

Work Environment:

The ideal candidate will have a strong understanding of laser cutting technology and be able to communicate complex technical information to customers.

We offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive compensation package.



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