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Resident Experience Manager
2 months ago
We are seeking a highly motivated and customer-focused Leasing Professional to join our team at The Dinerstein Companies. As a key member of our sales and customer service team, you will be responsible for providing exceptional service to our residents and prospective customers, ensuring a seamless and enjoyable experience from initial contact to move-in.
Key Responsibilities- Customer Service and Sales: Provide outstanding customer service to residents and prospective customers, responding to inquiries and resolving issues in a timely and professional manner.
- Lease Administration: Manage and update resident lease files, prepare lease documents, and coordinate move-in and move-out processes.
- Marketing and Promotion: Assist in marketing and promoting our properties through various channels, including social media, events, and employee partnerships.
- Community Engagement: Foster a positive and welcoming community environment, engaging with residents and prospective customers to build relationships and drive sales.
- Team Collaboration: Work closely with our property management and maintenance teams to ensure seamless communication and efficient service delivery.
- Experience: At least 1 year of experience in sales and customer service, preferably in a multi-family housing or property management setting.
- Education: High school diploma or equivalent required.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in social media and marketing.
- Certifications: Must meet company background investigation, credit screening, and drug screening requirements.
- Competitive Compensation: Competitive salary and benefits package, including comprehensive health coverage, retirement planning, and financial security.
- Professional Development: Opportunities for growth and development, including training and education programs to enhance your skills and knowledge.
- Work-Life Balance: Flexible scheduling and remote work options to support your work-life balance and well-being.
