Resident Advocate

1 week ago


San Antonio, Texas, United States San Antonio Metropolitan Ministry Full time
Job Summary

We are seeking a highly motivated and compassionate Resident Advocate to join our team at San Antonio Metropolitan Ministry. As a key member of our Emergency Shelter Services department, you will play a vital role in ensuring the safety and security of our shelter residents, guests, and volunteers.

Key Responsibilities
  • Conduct daily shelter operations to promote a welcoming and safe environment for residents, guests, and visitors.
  • Perform intakes with new residents, including reviewing shelter policies, touring the facility, and providing personal care items.
  • Maintain a safe shelter environment by de-escalating or responding to crisis situations in a professional and respectful manner.
  • Collaborate with case managers to provide residents with information regarding services offered at the facility and connect them with community resources.
  • Monitor supplies, prepare rooms for new residents, and assist with accessing services offered at the facility.
  • Complete required documentation, including incident reports, shift reports, and data entry.
Requirements
  • Associate degree in social service or related field, or three years of work experience in a similar role.
  • Ability to work effectively in a fast-paced environment and respond to crisis situations.
  • Strong communication and interpersonal skills, with the ability to work with diverse populations.
  • Knowledge of community-based programs and Trauma-Informed Care techniques.
What We Offer

As a Resident Advocate at San Antonio Metropolitan Ministry, you will have the opportunity to make a meaningful difference in the lives of our shelter residents and guests. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


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