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Patient Service Coordinator

4 weeks ago

Detroit, Michigan, United States Concentra Career Choice Full time

Overview:

At Concentra Career Choice, we are seeking a skilled Patient Service Specialist to join our patient care team. As a vital member of our team, you will play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time.

This role requires a general knowledge of various systems and/or procedures. The Patient Service Specialist performs complex administrative duties, including patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone systems.

Responsibilities:

  • Greet patients and visitors
  • Communicate wait times to patients and direct them accordingly
  • Obtain authorization, as needed, to process patients for services
  • Check in patients using appropriate patient management system
  • Explain all required forms to patients and ensure proper completion of all paperwork
  • Answer incoming telephone lines and direct the caller accordingly
  • Contact patients regarding appointment reminders, rescheduling, or cancellations
  • Check out patients in appropriate patient management system and distribute records
  • File paperwork, medical records, and correspondence
  • Maintain inventory of office supplies and printed forms
  • Manage dissemination of all paperwork to outside parties, including non-injury, custody, and control forms
  • Follow HIPAA guidelines and safety rules
  • Attend center staff meetings
  • Participate in initial and ongoing training as required
  • Complete processing of patient referrals, including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
  • Assist Center Operations Director or other leader in managing daily administrative functions
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility
  • Use employer reporting tool to scan and distribute employer results and paperwork
  • Review clinician transcriptions and enter applicable charges via internal charge entry system

Qualifications:

  • Education Level: High School Diploma or GED
  • Job-Related Experience: 6 months to 1 year
  • Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies:

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills, as well as the ability to deal with people in a manner that shows tact and professionalism
  • The ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies
  • Demonstrated effective communication and interaction with employers, patients, providers, and other employees
  • Demonstrated ability to maintain working relationships with all levels of employees
  • Demonstrated excellent customer service skills
  • Demonstrated intermediate knowledge of Microsoft Office, including Word, Excel, Outlook, and entry of data into various systems/applications
  • Ability to perform all aspects of front office operations
  • Drive to achieve or exceed established service standards