Customer Service Associate

4 days ago


Belle Chasse, Louisiana, United States Marine Systems Inc Full time
Job Title: Customer Service Associate

We are seeking a highly skilled Customer Service Associate to join our team at Marine Systems Inc. in Belle Chasse, LA.

The estimated salary for this role is $45,000 - $60,000 per year.

About the Job:
The Customer Service Associate will be responsible for providing exceptional customer service, processing requests for quotes, and ensuring timely delivery of orders. The ideal candidate will have excellent communication skills, be able to multitask, and have knowledge of Microsoft Office and Oracle.

Responsibilities:
  • Process requests for quotes and inform customers of unit prices, shipping dates, and anticipated delays.
  • Verify credit ratings of customers and apply to quotations or orders.
  • Enter customer counter/customer service orders received and distribute copies to assigned departments.
  • Compute price, discount, and shipping charges as required.
  • Initiate purchase requisitions and inform purchasing of backorders and special attention requirements.
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Follow up on orders to ensure delivery by specified dates.
  • Recommend type of packing or labeling needed on order.
  • Resolve customer complaints within limits of authority.

Requirements:
  • High School diploma or better.
  • Less than 3 years of experience in the field or related area.
  • Ability to read technical manuals and interpret exploded diagrams of mechanical assemblies.
  • Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.


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