Guest Service Ambassador

2 weeks ago


Belle Chasse, Louisiana, United States Navy Exchange Full time
Job Title:

Guest Service Ambassador

About the Role:

Serves as the first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge property, handling all stages of their stay.

Main Responsibilities:
  • Maintains a welcoming manner and positive attitude, demonstrating effective communication skills, and interacts professionally with guests.
  • Assists guests with all requests, including making, confirming, and canceling room reservations, collecting payments, and presenting lodging receipts.
  • Greet guests upon arrival, maintaining outstanding guest relations and ensuring seamless check-in processes.
  • Completes mandatory training designated for overnight shifts and fills in schedule gaps due to call-outs, no-shows, vacations, etc.
  • Communicates with lodging associates and chain of command concerning operations, guest issues, or situations requiring immediate attention.
  • Reconciles shift transactions of all accounts and outlets, ensuring complete balancing while maintaining exceptional guest service.

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