Customer Service Representative I
3 weeks ago
About the Role
As a Customer Service Representative I at Patient Care America, you will play a vital role in ensuring the smooth operation of our patient intake process. This is an excellent opportunity to develop your skills in customer service, communication, and problem-solving while working in a fast-paced and dynamic environment.
Key Responsibilities
- Handle inbound phone calls and respond to patient inquiries
- Enter new referrals into our system and maintain accurate records
- Screen and assign faxed documents to relevant departments
- Prepare written responses to routine inquiries and correspondences
- Develop and maintain strong relationships with referral sources and outside sales teams
Requirements
- High school diploma or equivalent required; associate's degree or higher preferred
- 1-2 years of customer service experience
- Exceptional communication and interpersonal skills
- Ability to work in a team environment and adapt to changing priorities
- Basic computer skills and proficiency in Microsoft Office applications
Compensation and Benefits
The salary range for this position is $45,000 - $60,000 per year, based on experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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