Customer Service Representative I

3 weeks ago


Pompano Beach, Florida, United States Patient Care America Full time

About the Role

As a Customer Service Representative I at Patient Care America, you will play a vital role in ensuring the smooth operation of our patient intake process. This is an excellent opportunity to develop your skills in customer service, communication, and problem-solving while working in a fast-paced and dynamic environment.

Key Responsibilities

  • Handle inbound phone calls and respond to patient inquiries
  • Enter new referrals into our system and maintain accurate records
  • Screen and assign faxed documents to relevant departments
  • Prepare written responses to routine inquiries and correspondences
  • Develop and maintain strong relationships with referral sources and outside sales teams

Requirements

  • High school diploma or equivalent required; associate's degree or higher preferred
  • 1-2 years of customer service experience
  • Exceptional communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office applications

Compensation and Benefits

The salary range for this position is $45,000 - $60,000 per year, based on experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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