Customer Service Representative

4 days ago


Pompano Beach, Florida, United States ISOFlex Packaging Full time
Job Overview

The Customer Service Representative is a vital role within ISOFlex Packaging, responsible for delivering exceptional service to our valued customers. This position plays a crucial part in maintaining customer satisfaction and loyalty.

About the Role

We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing department, you will be the primary point of contact for customers, handling their queries and concerns in a professional and courteous manner.

Key Responsibilities:

* Respond to customer inquiries via telephone, ensuring prompt and accurate resolution to their issues

* Provide detailed quotes for products, including pricing and lead times

* Process orders efficiently, from entry to confirmation

* Maintain accurate records of customer interactions and order details

* Collaborate with sales managers to establish and maintain strong relationships with customers

* Facilitate communication between customers and internal teams to resolve any issues or discrepancies

Requirements:

* Minimum 2 years of relevant experience in a customer-facing role or equivalent combination of education and experience

* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues

* Strong problem-solving and analytical skills, with attention to detail and accuracy

What We Offer:

* Competitive salary range: $45,000 - $65,000 per annum, depending on experience

* Opportunities for career growth and professional development

Contact Information:

Please submit your application, including your resume and cover letter, to us at ISOFlex Packaging. We look forward to hearing from you

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