Spa Guest Service Representative
15 hours ago
We are seeking a highly skilled and enthusiastic Spa Guest Service Attendant to join our team at Nemacolin. As a key member of our spa department, you will be responsible for providing exceptional guest experiences and ensuring that every visit to our spa is memorable and enjoyable.
Key Responsibilities- Greet and welcome guests to the spa, ensuring a warm and inviting atmosphere.
- Assist guests with booking services, checking in and out, and answering any questions they may have.
- Provide excellent communication and interpersonal skills to ensure a positive experience for all guests.
- Maintain knowledge of all spa and salon services, as well as fitness center programs and daily group activities.
- Book spa appointments and assist guests with the check-in and check-out process.
- Accommodate guest requests quickly and courteously, ensuring a high level of satisfaction.
- Handle complaints effectively and efficiently, providing a resolution to any issues that may arise.
- Set up workstations with the appropriate supplies, ensuring a clean and organized environment.
- Ability to communicate fluently in English.
- Ability to maintain appropriate grooming standards according to organizational policy.
- High school diploma.
- Previous experience in the retail or hospitality industry.
- Able to work a flexible schedule that includes nights, weekends, and holidays.
- Effective interpersonal, verbal, and written communication skills.
Nemacolin is a world-renowned luxury resort nestled in southwestern Pennsylvania, offering an unparalleled blend of elegance and adventure. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers.
Associate Perks- Attractive 401(k) plan.
- Paid vacation, holidays, and personal hours.
- Family medical, dental, and vision insurance. Long-term and short-term disability insurance.
- Employee and educational assistance program.
- Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort.
- On-site uniform and dry-cleaning services.
- Discounted meals during breaks in associate break areas.
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