Guest Services Coordinator

4 days ago


Farmington, Pennsylvania, United States Nemacolin Inc Full time
POSITION SUMMARY:

At Nemacolin Inc, our team members embody the spirit of "Expect the Unexpected" - you have discovered a career opportunity where enjoyment and engagement are integral to the role. This position requires a dedication to creating unforgettable experiences while embracing the vibrant atmosphere of our resort.

The Guest Services Coordinator is tasked with warmly welcoming guests upon their arrival. Familiarity with resort amenities and directions is essential. This role involves greeting guests arriving and departing the property with enthusiasm and professionalism.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
  • Welcome guests as they arrive at the resort.
  • Assist guests by providing clear and comprehensive directions.
  • Oversee the maintenance of the welcome center, both inside and outside.
  • Ensure smooth traffic flow through the entrance.
  • Engage with passing guests through eye contact and friendly greetings.
  • Maintain a poised and professional demeanor while stationed in a designated area, ready to assist guests.
  • Provide detailed information regarding all available facilities and services.
  • Uphold a clean and professional appearance at all times.
  • Address guest inquiries and foster positive relationships to guarantee guest satisfaction.
  • Utilize Forbes standards in all face-to-face and telephonic interactions.
  • Ensure prompt and efficient handling of guest requests.
  • Perform other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
  • High School Diploma or equivalent is required.
  • A valid driver's license is mandatory.
  • Prior supervisory experience is necessary.
  • Previous experience in customer service is preferred.
  • Fluency in English is required.
  • Willingness to work flexible shifts, including evenings, weekends, and holidays.
  • Capability to move, lift, carry, and/or pull objects weighing up to 50 pounds without assistance.
  • Ability to stand or walk for extended periods.
This job description is not exhaustive and does not encompass all activities, duties, or responsibilities that may be required by the organization or management. It reflects management's assignment of essential functions but does not prescribe or limit additional tasks that may be necessary.

  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    POSITION OVERVIEW: At Nemacolin, we embrace the philosophy of 'Expect the Unexpected.' This role presents an exciting opportunity where entertainment and enjoyment are integral to the job. The individual in the Guest Services Coordinator position is dedicated to ensuring every guest's experience is unforgettable while thriving in the vibrant atmosphere of...


  • Farmington, Pennsylvania, United States Nemacolin Woodlands Resort Full time

    Join Our Team at Nemacolin Woodlands ResortAt Nemacolin, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. As a Guest Services Coordinator, you will play a vital role in ensuring that every visitor feels welcomed and valued.Key Responsibilities:Provide outstanding customer service to all guests,...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    POSITION OVERVIEW: At Nemacolin, our team members embrace the motto of 'Expect the Unexpected.' This role presents an exciting opportunity where enjoyment and entertainment are integral to the job. The individual in the Guest Services Coordinator position is dedicated to ensuring every guest experience is remarkable while thriving in the vibrant atmosphere...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    POSITION OVERVIEW: At Nemacolin, our team members embody the spirit of 'Expect the Unexpected' - you've found a career opportunity where enjoyment and engagement are part of the role. This position is dedicated to ensuring that every guest experience is remarkable while embracing the vibrant atmosphere of our resort. The individual in the Guest Services...


  • Farmington, Pennsylvania, United States HirefinderRPO Full time

    As a Guest Services Manager, you will serve as the primary liaison for visitors at our establishment. Your duties encompass welcoming and registering guests, coordinating dining and recreational activities, and ensuring that accommodations meet the highest standards. You will proactively address guests' requirements, deliver meals, and guarantee a delightful...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Guest Services Representative Job Overview:At Nemacolin, a premier luxury resort nestled in the heart of southwestern Pennsylvania, we are dedicated to providing an exceptional experience for our guests. As a Guest Services Representative, you will play a pivotal role in crafting memorable experiences while thriving in a lively and engaging environment.Core...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Guest Services Representative Job Description:Become a part of Nemacolin, a premier resort located in southwestern Pennsylvania, where sophistication meets excitement. As a Guest Services Representative, you will craft memorable experiences for our visitors while thriving in a lively environment.Key Responsibilities:Deliver prompt and courteous service to...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Front Desk Agent Role Overview:Become a vital part of Nemacolin, a premier luxury destination in southwestern Pennsylvania, where sophistication meets excitement. As a Front Desk Agent, you will be instrumental in crafting memorable experiences for our visitors while thriving in a lively environment.Core Responsibilities:Deliver prompt and courteous service...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    POSITION SUMMARY: At Nemacolin, we embrace the philosophy of 'Expect the Unexpected.' This role offers a unique opportunity where entertainment and enthusiasm are integral to the job. As a culinary runner, your commitment to creating memorable experiences is essential, all while enjoying the vibrant atmosphere of our resort. In this role, you will be pivotal...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Position OverviewAre you seeking an engaging opportunity where each day presents new challenges? Join Nemacolin as a Uniform Room Coordinator. In this role, you will be tasked with ensuring that all team members and guests receive their uniforms in a timely manner while upholding a high standard of workplace excellence.Key ResponsibilitiesAssist associates...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    At Nemacolin, we are dedicated to attracting, nurturing, and developing exceptional talent in the hospitality sector. Our unique offerings and proven track record of surpassing industry benchmarks position Nemacolin as a preferred employer for individuals seeking careers in various domains such as accommodations, guest services, culinary arts, and retail....


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    POSITION SUMMARY: At Nemacolin, we embrace the philosophy of 'Expect the Unexpected.' This role offers a unique opportunity where excitement and hospitality intertwine. We are dedicated to creating unforgettable experiences for our guests while enjoying the vibrant atmosphere of our resort. We are looking for essential team members in our Spa department who...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Job Summary:Nemacolin Inc is seeking a highly skilled Customer Service Representative to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Answer incoming calls and respond to guest inquiries in a timely and professional manner.Transfer calls to the appropriate...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Job SummaryNemacolin Inc is seeking a highly skilled and customer-focused individual to join our team as a Guest Service Agent. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAnswer incoming calls and respond...


  • Farmington, Pennsylvania, United States Nemacolin Woodlands Resort Full time

    About Nemacolin Woodlands ResortNemacolin Woodlands Resort is a premier destination for entertainment and excitement. As a member of our team, you will have the opportunity to make every experience memorable for our guests.Key Responsibilities:Provide exceptional customer service to guests and respond to their needs in a timely and professional manner.Work...


  • Farmington, Pennsylvania, United States Nemacolin Woodlands Resort Full time

    About Nemacolin Woodlands ResortNemacolin Woodlands Resort is a premier destination for entertainment and excitement. As a Front Desk Agent, you will be part of a team that is committed to making every experience memorable.Key Responsibilities:Provide exceptional customer service to guests and visitorsManage front desk operations, including check-in,...


  • Farmington, Pennsylvania, United States Nemacolin Woodlands Resort Full time

    Position OverviewAt Nemacolin Woodlands Resort, our team members embody the spirit of adventure and hospitality. We are seeking dedicated individuals who thrive in a dynamic environment where every day brings new opportunities.Key ResponsibilitiesEngage with guests to provide exceptional service and enhance their experience.Assist in the sales of...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Position Overview:As a Beverage Service Specialist, you will be responsible for crafting and serving a variety of alcoholic and non-alcoholic beverages to guests, ensuring a welcoming and enjoyable atmosphere for all patrons. You will adhere to responsible drinking practices while complying with local regulations. Your role will involve working in diverse...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Job SummaryNemacolin Inc is seeking a highly motivated and customer-focused Bartender/Server to join our team at our resort. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a memorable experience for all.Key ResponsibilitiesProvide Exceptional Guest Service: Create a warm and...


  • Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Job SummaryNemacolin Inc is seeking a highly skilled Transportation Supervisor to join our team. As a key member of our resort operations, you will be responsible for ensuring the smooth and efficient transportation of guests and associates throughout our property.Key ResponsibilitiesManage and coordinate the daily transportation operations, including...