Guest Services Coordinator
4 days ago
At Nemacolin Inc, our team members embody the spirit of "Expect the Unexpected" - you have discovered a career opportunity where enjoyment and engagement are integral to the role. This position requires a dedication to creating unforgettable experiences while embracing the vibrant atmosphere of our resort.
The Guest Services Coordinator is tasked with warmly welcoming guests upon their arrival. Familiarity with resort amenities and directions is essential. This role involves greeting guests arriving and departing the property with enthusiasm and professionalism.
ESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
- Welcome guests as they arrive at the resort.
- Assist guests by providing clear and comprehensive directions.
- Oversee the maintenance of the welcome center, both inside and outside.
- Ensure smooth traffic flow through the entrance.
- Engage with passing guests through eye contact and friendly greetings.
- Maintain a poised and professional demeanor while stationed in a designated area, ready to assist guests.
- Provide detailed information regarding all available facilities and services.
- Uphold a clean and professional appearance at all times.
- Address guest inquiries and foster positive relationships to guarantee guest satisfaction.
- Utilize Forbes standards in all face-to-face and telephonic interactions.
- Ensure prompt and efficient handling of guest requests.
- Perform other duties as assigned.
- High School Diploma or equivalent is required.
- A valid driver's license is mandatory.
- Prior supervisory experience is necessary.
- Previous experience in customer service is preferred.
- Fluency in English is required.
- Willingness to work flexible shifts, including evenings, weekends, and holidays.
- Capability to move, lift, carry, and/or pull objects weighing up to 50 pounds without assistance.
- Ability to stand or walk for extended periods.
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