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Bilingual Resource Coordinator

2 months ago

Santa Fe, New Mexico, United States The Food Depot Full time
Job Summary

The Food Depot is seeking a highly motivated and detail-oriented Bilingual Resource Coordinator to join our team. As a key member of our Navigation Program, you will play a critical role in mitigating food insecurity and poverty in nine northern New Mexico counties.

Key Responsibilities
  • Community Outreach: Independently research and maintain knowledge of available community resources, and assist community members in connecting to those resources, providing advocacy and follow-up as indicated.
  • Relationship Building: Work collaboratively and build relationships with partner organizations both within CONNECT and throughout The Food Depot's service area.
  • Resource Navigation: Utilize the CONNECT software for case sharing, data collection, and tracking; use non-CONNECT software solutions for similar purposes outside Santa Fe County.
  • Client Intake: Initiate contact with eligible individuals upon receiving a referral and conduct an intake assessment.
  • Communication: Effectively communicate with program participants, Casita de Comida staff, Presbyterian staff, partners, members of the Case Coordinating Team, and Program Manager.
  • Care Planning: Use written and electronic tools to assess client needs and navigate to appropriate resources to meet their assessed needs for health care, housing, food, transportation, utilities, interpersonal safety, and other social and material supports.
  • Program Coordination: Coordinate Navigation Diaper Program and staff navigation diaper distributions at scheduled dates/times.
  • SNAP and WIC Enrollment: Devises and implements strategies for SNAP and WIC enrollment outreach and provides enrollment assistance to community members.
Requirements
  • Bilingual (English/Spanish)
  • Passion for Serving Under-Served Populations
  • Experience in Navigation or Case Management
  • Knowledge of Governmental and Community-Based Services
  • Excellent Customer Service Skills
  • Strong Oral and Written Communication Skills
  • Strong Computer Skills
  • Strong Organizational Skills
  • Ability to Work Independently
  • Degree in Social Work, Human Services, Criminology, Health Administration, Medical Records, Education, or Related Field
Physical Environment
  • The Food Depot will provide a laptop for the position and a work-specific phone line.
  • Variable work environment; work is conducted both indoors and outdoors with a varying environment specific to each setting.
  • Indoor: Employee must utilize paper, files, documents, a keyboard, computer, phone, and scanner to perform necessary job requirements.
  • Outdoor/At Sites: Employee must, at times, lift and/or move up to 40 pounds when handling food donations, diapers, documents, or files in a mixed office/warehouse environment.
  • Requires travel by car to other facilities within The Food Depot's service area, using a fleet vehicle.