Insurance Customer Service Representative
5 days ago
Job Summary
We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As a key member of our office staff, you will be responsible for providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.
Key Responsibilities- Assist customers with their insurance needs and provide personalized support
- Process insurance policy changes and updates in a timely and accurate manner
- Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
- Maintain accurate and organized customer files and records
- Prepare and process insurance quotes and applications
- Collaborate with team members to achieve office goals and objectives
- Promote and cross-sell insurance products and services to customers
- Assist with claims processing and follow-up
- Stay up-to-date on insurance industry trends and regulations
- Attend training sessions and meetings as required
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Basic computer skills and knowledge of insurance industry software
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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