Senior Relationship Banker
1 day ago
As a Senior Relationship Banker at East West Bank, you will play a key role in delivering a high-quality, high-touch, and high-tech relationship banking experience across all customer touchpoints. You will be responsible for managing, retaining, and acquiring long-lasting win-win relationships with our customers.
Key Responsibilities- Achieve quarterly and annual team/branch sales goals for commercial and consumer products, including C&I, CRE, SBA, mortgage, treasury management, deposits, wealth management investment products, international deposits/wires, and other commercial and consumer products.
- Source and develop loans, including but not limited to HELOC, Residential Loan, and Commercial Loan.
- Comply with annual renewals and all regulations for MLO, understand interest rates, financing, and calculations to better service potential mortgage customers.
- Maintain a thorough knowledge of the bank's loan products and an understanding of the qualifications required.
- Assist customers with financial needs, such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers, and foreign currency exchange.
- Highly motivated self-starter with a strong work ethic and focus on results with clients' best interest in mind.
- Apply strong critical thinking and problem-solving skills to meet clients' needs.
- Engage and partner with team members and other lines of business to offer the most appropriate products to customers.
- Communicate effectively and confidently while engaging with clients.
- Mentor, coach, and provide guidance to employees to achieve sales and service goals for the branch.
- Expert in using digital resources and technologies to optimize clients' digital banking experience.
- Strong desire and ability to influence, educate, and connect customers to technology.
- Perform other duties as assigned.
- High school diploma or general education degree (GED) required; Bachelor's degree preferred.
- 2+ years of customer service, teller, sales experience, and MLO experience within the banking and/or financial service industry.
- Series 6 and 63 investment and life insurance license.
- Strong financial acumen and communication skills.
- Proficiency in sales and service, including prospecting and networking.
- Strong familiarity and fluency with branch technology, mobile, and online banking platforms.
- Strong problem-solving, decision-making, and customer-service skills.
- Able to adapt to new processes and technologies quickly.
- Ability to follow standard operating policies and procedures.
The base pay range for this position is USD $23.00/Hr. - USD $28.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
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