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Restaurant Supervisor

1 month ago

Cleveland, Ohio, United States Hotel Cleveland Full time
Job Summary:

The Food and Beverage Supervisor at Hotel Cleveland is responsible for assisting the Food and Beverage Manager in delivering exceptional dining experiences while maintaining adherence to budgeted payroll and overhead costs. This role requires a proactive and results-driven individual who can work effectively in a fast-paced environment to drive sales revenues beyond budget.

Responsibilities:
  • Assist the Food and Beverage Manager in maintaining food and beverage costs
  • Monitor and follow up on all servers' cash overages and shortages
  • Maintain service standards throughout the department by using quality control instruments such as Standard of the Week and coaching sessions
  • Immediately follow up on accidents, problems, or guest complaints in the Food and Beverage Department
  • Be familiar with and able to react to emergency situations by knowing locations of fire extinguishers and exits
  • Maintain proper and consistent disciplinary actions for all Food and Beverage employees
  • Be familiar with the P.O.S. system used in the hotel
  • Ensure employees are at all times attentive, friendly, helpful, and courteous to guests, employees, and other managers
  • Assist the Food and Beverage Manager in wage progress and productivity reports for the Food and Beverage Department
  • Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control productivity standards and guest service scores
  • Assist in monthly food and beverage inventories and reconciliations
  • Ensure all side work duties are completed by servers
  • Assist the Food and Beverage Manager in developing promotional ideas
  • Assist the Food and Beverage Manager in planning and organizing monthly department meetings
  • Initiate and promote sales efforts for all service personnel
  • Assist the Food and Beverage Manager in preparing for and conducting employee performance appraisals
  • Assist the Food and Beverage Manager and Food Production Manager in maintaining and improving the quality and presentation of all food products
Requirements:
  • At least 1 year of progressive experience in a hotel or a related field required
  • High School diploma or equivalent required
  • College coursework in a related field helpful
  • Previous supervisory responsibility preferred
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
  • Must work well in stressful, high-pressure situations
  • Must maintain composure and objectivity under pressure
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Must be able to work with and understand financial information and data and basic arithmetic functions
Benefits:

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan