Document Processing Specialist
2 weeks ago
We are seeking a highly organized and detail-oriented individual to join our team as a Document Processing Specialist. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has strong analytical skills.
About the Role:This position involves processing requests for title documents received via email and phone, as well as client requests. The ideal candidate will be able to work effectively in a team environment, possess excellent communication skills, and be able to analyze complex problems and provide solutions.
Key Responsibilities:- Process requests for title documents received via email and phone, as well as client requests
- Respond professionally and accurately to inquiries
- Interact appropriately with client contacts, auto dealers, and DMV representatives to resolve questions or customer service issues
- Maintain various client requirements and act accordingly for multiple clients at one time
- Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.)
- Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions
- Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing
- High school diploma
- AA degree or higher preferred. Experience in industry can be substitute
- 2-4 years' related experience (Preferred)
- Comprehensive knowledge of subject matter
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong listening and reading comprehension skills to handle incoming inquiries
- Ability to analyze data and present recommendations based on outcomes of analysis
- Strong work ethic and excellent time management skills
- Strong interpersonal skills and ability to work well with people throughout the organization
$50,000 - $60,000 per year, depending on experience.
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Document Processing Representative
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