Client Experience Specialist

1 week ago


Cockeysville, Maryland, United States Kennedy Services Full time
Job Summary

Kennedy Services is currently seeking a skilled Client Experience Specialist to join our customer support team in Hunt Valley. This full-time position offers a unique opportunity to deliver exceptional customer service and make a lasting impact on our clients.

About the Role

The successful candidate will be responsible for handling customer inquiries, resolving technical issues, and providing product information. A brief on-site training will be provided before transitioning to remote work.

Key Responsibilities
  • Manage inbound phone calls from customers
  • Resolve customer complaints and issues efficiently
  • Develop and maintain knowledge of products and services
  • Document customer interactions accurately
Requirements and Qualifications
  • Previous experience in customer-facing roles
  • Strong communication and interpersonal skills
  • Able to adapt to changing situations and priorities
  • Demonstrated ability to work independently and as part of a team

As a valued member of our team, you can expect a competitive salary of around $50,000 - $65,000 per year, along with a comprehensive benefits package and opportunities for growth and development.



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