Vet Tech Customer Support Specialist

5 days ago


Downers Grove, Illinois, United States Prudent Pet Full time
About Our Mission

At Prudent Pet, our mission is to deliver exceptional customer experiences through teamwork and collaboration. We believe that every interaction, both internal and external, should result in a positive outcome. As a Customer Support Specialist, you will play a crucial role in achieving this goal, working closely with our Sales and Claims teams to resolve customer issues and provide positive resolutions.

Salary and Benefits

Our competitive salary range is $60,000 - $80,000 per year, depending on experience. You will also have the opportunity to earn a monthly bonus. In addition to a generous benefits package, including medical, dental, and vision coverage, you will receive an immediate PTO bank and flexible schedules. An employee discount on pet insurance is also included.

Job Responsibilities
  1. Work together with the Customer Service team to provide exceptional customer service
  2. Handle inbound calls, texts, emails, and chats from existing policy holders and other external parties
  3. Respond to initial complaints from policy holders and customers relating to our product and service
  4. Analyze and investigate complicated insurance claims
Required Skills and Qualifications
  • 5 years of vet tech or pet health experience required
  • 5 years of customer service experience, including successfully handling delicate and sensitive issues
  • P&C Insurance experience a plus
  • Associates degree or similar relevant experience


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