Pet Health Care Professional

3 weeks ago


Downers Grove, Illinois, United States Prudent Pet Full time
About Our Company and Team

At Prudent Pet, we strive to provide the best possible health care experience for our furry friends. Our mission is to be a customer-centric organization, delivering exceptional service at every stage of the customer journey. As a key member of our team, you will play a vital role in helping us achieve this goal.

Salary and Benefits

We offer a competitive salary of $60,000 - $80,000 per year, based on experience. In addition to a generous base salary, you can also expect to earn a monthly bonus opportunity. Our benefits package includes medical, dental, and vision coverage, as well as an immediate PTO bank and flexible schedules. You will also receive an employee discount on your pet insurance.

Job Description

We are seeking an experienced veterinary technician or pet health professional who is passionate about providing exceptional customer service. As a Customer Support Specialist, you will work closely with our Sales and Claims teams to resolve customer issues and provide positive outcomes. Your strong background in pet health, technical savvy, and excellent communication skills will enable you to navigate complex insurance claims explanations and empathize with customers.

Required Skills and Qualifications
  • 5 years of vet tech or pet health experience required
  • 5 years of customer service experience, including successfully handling delicate and sensitive issues
  • P&C Insurance experience a plus
  • Associates degree or similar relevant experience
Core Competencies
  • Achievement Orientation: Energized by challenging goals and a concern for surpassing standards
  • Disciplined Action: Proactive and decisive, driving business forward
  • Relationship Development: Develop and maintain relationships with policy holders
  • Collaborating With Others: Positive working relationships with others, both remotely and in-person
  • Professionalism: Conduct business in a consistently professional manner
  • Time Management: Carry out tasks with a positive attitude, achieving or exceeding standards and goals


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