Front Desk Representative
1 month ago
We are seeking a highly motivated and customer-focused Member Service Representative Sub to join our team at Planet Fitness - Excel Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive member experience, and supporting the overall success of our clubs.
Key Responsibilities- Provide exceptional customer service by responding to member inquiries, resolving issues, and exceeding member expectations.
- Assist with shift coverage, including checking members into the system, taking prospective members on tours, and facilitating account updates.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
- Perform detailed cleaning in all areas of the facility, maintaining a clean and safe environment for members.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
- High school diploma or equivalent required; people with positive mental attitudes excel in our team.
- Punctuality and reliability are essential; customer service background preferred.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- Free Planet Fitness Black Card Membership for all team players.
- Financial wellness benefit, MyFlexPay, to help make payday any day.
- Employee Assistance Program (EAP) for free and confidential access to counseling resources.
- Plus, paid time off (PTO), paid parental leave, and health insurance benefits for eligible team players.
Our team players and members are our top priority. We follow super-strict safety and cleaning protocols to ensure a safe and healthy environment. We offer a touch-less check-in for our members and promote keeping a safe distance between all.
Our clubs are squeaky clean, with equipment and facilities effectively sanitized against COVID-19. We also offer a range of benefits and perks to support our team players' well-being and success.
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