Social Services Liaison

3 weeks ago

Los Angeles, California, United States City of Pasadena, CA Full time

About the Role

We are seeking a skilled and compassionate Community Services Representative II to join our team in the Social and Mental Health Division's United Mental Health Promoter program.

Job Responsibilities

  • Conduct field outreach and engagement activities to people experiencing homelessness in the community.
  • Provide referrals/linkages to a variety of critical services through internal programs or community partners.
  • Provide education to community members, partners, and City staff.
  • Track referrals/linkages to ensure warm handoff and that participants remain engaged in services.
  • Enter and maintain program participant and activity data.
  • Provide community advocacy, including facilitating groups and trainings around community resiliency, mental health, and other related topics.
  • Prepare and present written and oral reports to a variety of audiences, including people experiencing homelessness, community partners, and City staff.
  • Establish and maintain cooperative and effective working relationships with staff, neighborhood and community groups, and service-providing agencies.
  • Participate in efforts to develop skills and knowledge of residents, organizations, and businesses to reduce stigma around homelessness and mental health concerns.
  • Assist with communication and public information efforts, such as social media content, flyers, and resource guides.

Qualifications

  • A high school diploma or equivalent and at least two years of experience providing community service, and knowledge of the local Pasadena community and resources.
  • Recent experience in providing outreach and linkage services for people experiencing homelessness highly desirable.
  • Bilingual in American Sign Language, Armenian, Chinese Mandarin, Korean, or Spanish is highly desirable.

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