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Weekend Overnight Dispatcher: 4 DAY SHIFT

2 months ago


Seattle, Washington, United States Universal Logistics Holdings, Inc. Full time

Universal Logistics Holdings, Inc. is seeking a highly skilled Weekend Overnight Dispatcher/Fleet Manager to join our team in Seattle. As a key member of our operations team, you will play a critical role in ensuring the safe and efficient movement of goods across our network.


Key Responsibilities:

  • Dispatch and Driver Management: Ensure strict compliance with all local, state, and federal regulations, including weight restrictions, permits, hazardous materials, and hours of service.
  • Operational Compliance: Manage Company DOT compliance within our operational area to ensure the safe operation of commercial motor vehicles, including drug and alcohol testing, driver log management, truck inspections, medical certificates, licensing, and violations.
  • Communication and Coordination: Maintain awareness of driver movements through regular communication and manage and adapt to delays and/or issues on the road.
  • Business Optimization: Coordinate business with drivers and customers to optimize revenue for the company, minimize transit time, and satisfy customer needs.
  • Equipment Management: Ensure that equipment (trailers, chassis, containers, etc.) is utilized efficiently and that all equipment is accounted for, including any available equipment not currently in use.
  • Task Management: Identify tasks being performed and categorize them as pre-pulls, street turns, drops, pulls, drop and hooks, and ensure they are accurately recorded in our company system.
  • Operational Planning: Coordinate changes made to the operational plan (in real-time) with drivers and customers to ensure all stakeholders are aware of updates.
  • Specialty Load Boards: Oversee all communications related to specialty load boards, ensuring that customers and drivers are made aware of relevant developments.
  • Issue Resolution: Proactively identify operational issues wherever possible and implement a plan of action to correct and continue operations.
  • Unforeseen Issues: Respond to unforeseeable issues with drivers, routes, customers, and equipment by developing and implementing a plan of action to correct and continue operations.
  • Rate Monitoring: Continuously monitor rates while overseeing drivers and operational plans to ensure contracted percentage payout is accurate and within company standards.
  • Customer Communication: Contact customers regarding any additional charges that occur as a result of the operational plan.
  • Accident Coordination: Manage accident coordination, including instructions for drug and alcohol testing, towing, clean-up, re-power, load coordination, and reporting.
  • Stakeholder Collaboration: Collaborate with all stakeholders (customer service, payroll clerks, dispatch, and management) to address questions, formulate operational plans, address and resolve problems, and process requests for service or equipment.
  • Equipment Authorization: Determine necessity, arrange for, and authorize repairs of equipment in order to restore service and schedules.


Generating Rates and Customer Service:

  • Rate Research: Contact steamship lines, storage, supplemental carriers, and/or any additional cost centers with accessorial charges which may impact the company cost and thereby the rate charged to the customer.
  • Delivery Coordination: Coordinating delivery times to consignees from the shipper/steamship line.
  • Rate Quoting: Monitor and be readily familiar with zone/book rates specific to assigned area of operation in order to provide rate quotes to customers.
  • Business Development: Utilize zone/book rates with knowledge of available capacity in specific lanes to solicit additional business from customers to maximize lane density.


US Customs and Equipment Compliance:

  • Equipment Tracking: Utilize rail/port websites to track whereabouts and timing of any and all relevant equipment.
  • Customs Compliance: Maintain up-to-date and accurate codes from U.S. customs for imports, exports, and reservation numbers as appropriate.
  • Import/Export Compliance: Ensure that movement of all import/export shipments within our operational responsibility complies with U.S. Customs requirements.


Reconciliation:

  • Load and Manifest Management: Update load and manifest statuses within our company system and identify/resolve discrepancies.
  • Information Verification: Verify accuracy of driver, customer, company, and/or customs information and identify, address, and resolve inconsistencies wherever possible.