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Customer Service Representative

1 month ago

Lewes, Delaware, United States Go-Glass Joy, LLC Full time

h3JobDescription/h3pFSLAClassification:Non-Exempt/ppJobType:Full-Time/ppSupervisoryRole:No/ppAtGo-GlassJoy,LLC,ourCustomerServiceteamisatthecoreofeachinteractionwithourcustomersastheyarethefirstlineofcontact.Whetherassistingcustomerswithschedulinganewappointment,takingpayments,orsimplyansweringacustomer'squestions,ourgoalistoemMakeEveryInteractionCount/em/ppbKeyResponsibilities:/b/pulliDeliveraconsistentandhigh-levelofcustomerservicetoallGo-GlassJoy,LLCcustomersthroughallformsofcommunications/interactions./liliManageaccountsreceivablesforthelocationincooperationwiththemanagerasneeded./liliAnswerthephoneprofessionallyandassistthosecustomerspromptly./liliAssistwalk-incustomerswithquestions,servicerequests,andproduct/serviceselectionforlowcomplexityhomeandautoproductsinapoliteandprofessionalmanner./liliAcceptpaymentsandplacecustomerordersinthecomputersystem./liliIdentifyandworktoresolvecustomersissues,butescalateissuestoManagerasneeded./liliProvideproductandserviceinformationtocustomers./liliResearch,identify,andresolvecustomercomplaintsusingapplicablesoftware./liliRecognize,document,andalerttheOfficeManageroftrendsincustomercalls./liliFollow-upcustomercallswherenecessary./liliLearnGo-GlassJoy,LLC'smission,corevalues,services,products,policies,andoperationalprocedures./liliFollowallcompanywidestandardoperatingprocedures(SOPs)./liliMaintainanorganizedfilingsystemforsales,purchasing,administrative,andotherdocuments./liliMaintainacleanandprofessionalcustomershowroom./liliOtherdutiesasassignedbyatthediscretionofmanagement/li/ulpbRequirements:/b/pulliHighschooldiplomaorequivalentrequired/liliAtleastoneyearofcustomerserviceexperience/liliAtleastoneyearofadministrativeandclericalexperiencerequired./li/ulpemPhysicalDemands:/em/ppTheCustomerServiceRepresentativetypicallyworksinanofficeenvironmentandusesacomputer,telephoneandotherofficeequipmentasneededtoperformduties.Thenoiselevelintheworkenvironmentistypicalofthatofanoffice.Employeemayencounterfrequentinterruptionsthroughouttheworkday.Theemployeeisregularlyrequiredtosit,talk,orhear;frequentlyrequiredtouserepetitivehandmotion,handle,orfeel,andtostand,walk,reach,bendorliftupto20pounds./p