Patient Care Coordinator

13 hours ago

Cerritos, California, United States Serene Health Services Full time
Job Summary:

The Lead Care Manager (LCM) role at Serene Health Services involves developing personalized care plans, coordinating member services, and collaborating closely with members and families to ensure they receive necessary medical treatment and support.

Key Responsibilities:
  • Conduct thorough assessments of members' medical and social needs, providing education on their condition and medication, and developing individualized care plans.
  • Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
  • Collaborate with interdisciplinary teams to locate medical and social resources, coordinate social service plans, and advocate for members.
  • Evaluate member progress, assist with healthcare barriers, and maintain empathy and professionalism while contacting members and families.
  • Support behavioral health coordination, substance abuse, and community resources.
  • Additional duties as assigned.
Requirements/Qualifications:
  • Valid California driver's license and valid vehicle insurance.
  • High school diploma or GED.
  • Minimum 1 year experience in case management, member care, customer service, call center, or member care.
  • MA certificate or Medical Terminology knowledge.
  • Excellent communication, interpersonal, customer service, and organizational skills.
  • Computer skills for documentation, email, and chat support.
  • Proficient skills in working independently and collaboratively in a team to provide member care.
  • Proficiency in multitasking, organization, and attention to detail for effectively providing care to multiple members simultaneously.
  • Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner.
  • Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills.
Working Environment/Physical Requirements:
  • Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.
  • Prolonged periods of sitting at an office desk on the computer.
Lifting:

Able to lift up to 15lbs.

Benefits:
  • Medical, dental, and vision benefits.
  • Short and long-term disability benefits.
  • Voluntary accident, critical illness, and hospital indemnity plans.
  • Flexible spending accounts.
  • Employee assistance program.
  • 401(k) plan.
  • Paid vacation and sick leave.
  • Paid holidays.
  • Employee referral program.
  • Company discount program.
Equal Employment Opportunity:

Serene Health Services is an Equal Opportunity Employer. We are committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.

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