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Senior Product Manager

2 months ago

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Job Title: Senior Product Manager

Blackhawk Network is a leading provider of global branded payment technologies, strengthening relationships between brands and their customers, employees, and partners by transforming transactions into connections. Our portfolio includes gift card and eGift products, promotions, and distribution that grow revenue faster; rewards and incentives that build loyalty and acquisition and are integrated into today's leading platforms; and payments that enable businesses and customers to access and disburse funds in convenient and innovative ways.

Job Summary

We are seeking an experienced Senior Product Manager to manage scrum priorities and drive the growth of our e-commerce SaaS platform. This role requires a deep understanding of the gift card industry and a strong background in data and payments, working closely with cross-functional teams to deliver impactful product solutions.

Responsibilities
  • Define the roadmap for your products, including objectives and goals, in collaboration with stakeholders within a modern development environment.
  • Lead the product development process, prioritize backlogs using product management tools, and ensure timely delivery of high-quality features.
  • Deliver product strategy and thought leadership around various topics, including e-commerce trends, funnel analytics, user experience, buy flow optimization, alternative payment, and global reach expansion.
  • Benchmark functionality and performance of your products against competitors and the broader e-commerce industry.
  • Innovate and enhance our offerings in the digital gift card space, staying ahead of industry trends and customer needs.
  • Leverage data insights for informed decision-making, manage payment integrations, and ensure compliance with payment standards.
  • Work with cross-functional product owners to create effective business requirements to articulate work to be done by the engineering teams; perform testing of product features with engineers to ensure acceptance criteria is met, capture bugs, and work towards defect resolution.
  • Partner closely with software engineering to ensure delivery of products map to customer experience and business requirements within needed timelines.
  • Establish metrics and measurements for the product and report on value delivered, ROI, etc.
  • Support RFP/RFI responses for new business and expansion opportunities.
  • Develop and measure progress against customer value and platform performance metrics.
  • Collaborate with marketing to assist with go-to-market product marketing packages.
  • Develop strong relationships and ROI metrics with sales, account management, and implementation teams.
  • Leverage data insights for informed decision-making, manage payment integrations, and ensure compliance with payment standards.
  • Drive innovation initiatives in areas of mobile innovation, embedded solutions, and digital services.
Qualifications
  • Bachelor's degree in business, computer science, or a related field.
  • 5+ years of experience in product management, preferably in e-commerce, SaaS, payments, or gift card platforms.
  • Strong background in data analysis and payment systems.
  • Proven experience managing scrum teams and agile methodologies.
  • Excellent communication, leadership, and stakeholder management skills.
  • In-depth knowledge of the gift card industry and market dynamics preferred.
  • Having a customer-centric view into developing great product experiences and a proven ability to work well collaboratively, including the ability to influence cross-functional teams without formal authority.
  • A curious attitude and desire to learn.
  • Demonstrated ability to analyze both quantitative and qualitative data and derive meaningful implications and recommendations from said data.
  • Ability to multi-task in a fast-paced work environment.
Benefits

Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2024, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.