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Client Relations Specialist

2 months ago

Raleigh, North Carolina, United States Vanquis Bank Full time

Position Overview:
The role of a Customer Support Ambassador is pivotal in ensuring customer satisfaction and loyalty. This position entails handling complex customer inquiries and complaints with a focus on delivering fair and effective resolutions.

Key Responsibilities:


As a Customer Support Ambassador, your primary duties will include:

  • Conducting thorough investigations into customer complaints, ensuring adherence to regulatory standards and business requirements.
  • Communicating effectively with customers across various channels to facilitate swift resolutions.
  • Maintaining an up-to-date understanding of emerging guidelines and regulations to ensure compliance.
  • Taking ownership of assigned cases, exploring all potential resolution avenues.
  • Restoring customer trust by addressing issues and enhancing brand loyalty.
  • Making informed decisions that may extend beyond standard processes to achieve optimal outcomes for customers.
  • Understanding customer touchpoints, including policies and service level agreements relevant to your responsibilities.
  • Identifying and managing risks associated with customer interactions.
  • Utilizing customer data to inform future decision-making processes.
  • Adapting to evolving business needs in a dynamic environment.
  • Promoting a culture of continuous improvement within the team and organization.
  • Engaging in ongoing learning to stay current with operational changes.

Qualifications:


The ideal candidate will possess:

  • Experience in various communication methods, particularly with diverse customer demographics.
  • Strong analytical skills to interpret data and make informed decisions.
  • Proven ability to maintain professional relationships with internal and external stakeholders.
  • Good commercial awareness and attention to detail.
  • Experience in documentation management and organization.
  • Background in sales or telephone-based roles is advantageous.
  • Familiarity with CRM systems is a plus.
  • Experience in a regulated industry is preferred.

Interview Process:


The selection process will include a brief telephone interview followed by a comprehensive interview with team leads to assess your skills and experience.


Work Environment:


We value flexibility and are open to accommodating part-time arrangements to support work-life balance.


About Vanquis Bank:
Vanquis Banking Group plc is a leading specialist bank committed to responsible lending and customer care. We prioritize creating a supportive work environment that recognizes and rewards our employees' contributions.
Equal Opportunity Commitment:
We celebrate diversity and are dedicated to fostering an inclusive workplace where everyone can thrive.