Project Coordinator
5 days ago
Key Responsibilities:
* Manage client projects from initiation to closure, ensuring timely delivery and high-quality results
* Collaborate with Senior Architects, Directors, and other stakeholders to define project scope, goals, and deliverables
* Develop and maintain strong relationships with clients, understanding their needs and expectations
* Work closely with the Project Manager and Dispatcher to ensure proper resource scheduling and project planning
* Review and apply project templates in ConnectWise Manage, ensuring accurate and up-to-date project information
* Provide excellent documentation of work performed in PSA tools, such as ConnectWise
Requirements:
* 1+ years of client-facing IT service desk experience, preferably in a managed services or multi-tenant support company
* Excellent interpersonal skills, including telephony, communication, active listening, and White-Glove customer care
* Experience with ConnectWise Manage, CWRMM, ConnectSecure, ITGlue, and other specialized Managed Services software packages
* Ability to write, read, and follow Scopes of Work and Standard Operating Procedures
* Experience in M365 and Google Workspace migrations, email backups, archiving, and spam filtering
* Microsoft Azure, Microsoft Teams administration, and Cloud Services experience
* Acronis and Barracuda Back-up experience
* Mature understanding of Cyber Security principles
* Ability to create and document SOPs as needed
* Ability to multi-task and adapt to changes quickly
* Self-motivated with the ability to work in a fast-moving environment
* Professional written and verbal communication and interpersonal skills, including active listening, demonstrating empathy, patience, and a positive attitude
* Willingness to learn continuously and escalate issues when appropriate
What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
If you are a motivated and detail-oriented individual with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
Please submit your application, including your resume and a cover letter, to [insert contact information].
We look forward to hearing from you"}
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