Customer Experience Specialist

2 days ago


Clinton, Connecticut, United States Express Full time
About Our Company

We're PHOENIX Retail, LLC, a direct-to-consumer platform operating EXPRESS and BONOBOS in the United States.

We're committed to providing style, quality, and value to our customers through a unique retail experience.

Job Role

The Retail Sales Associate role is responsible for maintaining a clean and organized sales floor, assisting with product launch changes, and providing exceptional customer service.

Main Responsibilities:
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes according to company SOP.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Resolve customer service-related issues as they arise and communicate all issues and resolutions to Store Management.
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements
Salary and Benefits

We offer a competitive salary range of $15.69 - $20.80 per hour, as well as medical, pharmacy, dental and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid Time Off, and parental leave for new moms and dads.



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