Hybrid Customer Service Ambassador

2 days ago


Clinton, Connecticut, United States Connecticut Water Full time

Company Overview

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At Connecticut Water, we strive to provide high-quality water service while prioritizing the environment. We offer a comprehensive benefits package, including 401(K), to support our employees' well-being.

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This is a hybrid work opportunity that allows eligible employees to work from home two days a week, promoting flexibility and work-life balance.

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Job Description

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The Bilingual Customer Service Representative B is responsible for providing top-notch customer service in English and Spanish. This role involves responding to customer inquiries and resolving issues efficiently, ensuring customer satisfaction.

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The ideal candidate will possess excellent communication skills, both verbal and written, as well as fluency in English and Spanish. Proficiency in MS Office Outlook and experience with proprietary Customer Information Systems (CIS) are also essential.

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Key Responsibilities:

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  • Respond to customer inquiries and resolve issues efficiently, ensuring customer satisfaction.\
  • Communicate effectively with customers in English and Spanish, addressing their concerns and needs.\
  • Utilize the Customer Information System to access data and generate reports, ensuring accurate and timely information retrieval.\
  • Correspond with customers via email or writing, addressing inquiries in both English and Spanish.\
  • Ensure compliance with all safety rules, including those outlined in the Company Safety Manual, OSHA regulations, and other applicable state, federal, or governing body regulations.\
  • Contribute to the overall efficiency and effectiveness of the customer service team by performing additional responsibilities as assigned.\
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Estimated Salary: $19.66 - $31.44 per hour



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