Billing and CIS System Application Specialist
4 days ago
Job Summary: Connecticut Water seeks a skilled Billing and CIS System Application Specialist to join our team. As a key member of our Customer Service department, you will be responsible for providing exceptional service to our customers and employees by advancing the functionality of our Customer Information System (CIS) and related applications.
Key Responsibilities:
- Provide world-class service to customers and employees
- Advance the functionality of CIS and related applications
- Serve as the final point of contact for escalated internal and external customer questions
- Lead the review and analysis of business needs for CIS users and managers
- Evaluate requirements and make recommendations for solutions and implementation plans
- Identify and provide solutions to problems
Requirements:
- Bachelors of Science Degree or a minimum of five years' experience in Utility Billing/CIS System applications
- Technical background in automated billing systems
- Excellent communication and analytical skills
- Ability to research and interpret data
- Attention to detail critical in all aspects of duties
- Proficient in Microsoft Office applications, including Word and Excel
- Experience with testing and recommending new software
What We Offer:
* Competitive hourly wage: $33.08 - 52.93 (Grade 6)
* Hybrid work opportunity with three shared days in the office and two days with the option of working remotely
* Eligible employees required to work in the office on Tuesdays, Wednesdays, and Thursdays
* Opportunities for advancement and professional growth
Contact Information: Please do not contact us regarding this job posting. Applications should be submitted through our website.
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