Guest Services Coordinator

2 weeks ago


Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time


We are seeking a friendly and professional Hospitality Front Desk Representative to provide outstanding service to every visitor at our establishment.

Your role will involve greeting guests, managing their details, distributing room keys and assignments, and addressing any general inquiries to ensure a pleasant experience.

The ideal candidate will possess excellent communication abilities, a strong dedication to their work, and a focus on guest satisfaction.

Availability: Nights, weekends, and holidays are required.

Key Responsibilities

  • Welcome, register, check-in, and check out guests, ensuring accurate recording of credit card information and room assignments.

Maintain accurate records:
Ensure guest information is up-to-date and correct.

  • Address customer complaints as necessary.
  • Handle incoming calls and online inquiries regarding room bookings, rates, amenities, and special requests.
  • Coordinate with housekeeping to ensure guest rooms are prepared.

Qualifications

  • Proficient in Microsoft Office and reservation management systems.
  • Preferred: 1 year of experience in hospitality as a front desk agent, receptionist, or guest service representative.
  • Experience in handling phone inquiries and managing stressful situations.
  • High school diploma, GED, or equivalent.
  • Exceptional interpersonal, time management, organizational, and customer service skills.


  • Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time

    We are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at the Heritage Hotel Golf Spa and Conference Center. Your role will involve greeting guests, managing their reservations, issuing room keys, and addressing any inquiries to ensure a memorable stay. The ideal candidate possesses excellent...


  • Southbury, Connecticut, United States Global Partners Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Service Associate to join our team at Global Partners. As a Guest Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our guests.Key ResponsibilitiesGreet guests and provide a warm and welcoming...


  • Southbury, Connecticut, United States Global Partners Full time

    About Global PartnersGlobal Partners is a leading energy distribution company with a rich history of delivering exceptional customer experiences. We're committed to creating a positive and inclusive work environment where our team members can grow and thrive.Job SummaryWe're seeking a highly motivated and customer-focused Guest Service Associate/Cashier to...


  • Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time

    Job SummaryWe are seeking a highly skilled and attentive Banquet Food Server to join our team at the Heritage Hotel, Golf, Spa, & Conference Center. As a Banquet Food Server, you will be responsible for providing exceptional customer service to our guests, ensuring that their dining experience is memorable and enjoyable.Key Responsibilities:Assist with...


  • Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time

    Job SummaryWe are seeking a highly skilled and courteous Banquet Food Server to join our team at the Heritage Hotel Golf Spa and Conference Center. As a Banquet Food Server, you will be responsible for providing exceptional customer service to our special event guests, ensuring that their dining experience is memorable and enjoyable.Key...


  • Southbury, Connecticut, United States Kestra Holdings Full time

    About the RoleThe Client Service Associate plays a critical role in supporting the Director of Operations and Advisors in delivering exceptional customer experiences. This position requires excellent communication and problem-solving skills to provide timely, efficient, and professional information and education to clients.Key ResponsibilitiesOpen new...


  • Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time

    We are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at the Heritage Hotel Golf Spa and Conference Center. Your role will involve greeting guests, managing their details, issuing keys and room assignments, and addressing any inquiries to ensure a memorable stay. The ideal candidate possesses...


  • Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time

    Job OverviewWe are seeking a highly skilled and organized Front Desk Associate to join our team at the Heritage Hotel Golf Spa and Conference Center. As a key member of our front office team, you will be responsible for providing exceptional customer service and administrative support to our guests and staff.Key ResponsibilitiesFront Desk Operations: Manage...


  • Southbury, Connecticut, United States LCS Full time

    About LCSLCS is a leading provider of senior living services, dedicated to delivering exceptional care and hospitality to our residents. Our team is passionate about creating a warm and welcoming environment that fosters a sense of community and belonging.Job SummaryWe are seeking a highly motivated and detail-oriented Dietary Aide to join our team at LCS....


  • Southbury, Connecticut, United States Pomperaug Woods Full time

    Pomperaug Woods LPN Job DescriptionJob Summary: We are seeking a compassionate and skilled LPN to provide direct nursing care to residents at Pomperaug Woods. As a member of our healthcare team, you will be responsible for identifying resident medical and behavioral changes, developing and monitoring care plans, and providing daily reports to the Director of...


  • Southbury, Connecticut, United States Pomperaug Woods Full time

    Pomperaug Woods Part-Time LPN Job DescriptionJob Summary: We are seeking a compassionate and skilled Part-Time Licensed Practical Nurse (LPN) to join our team at Pomperaug Woods. As a LPN, you will provide direct nursing care to residents and work collaboratively with our Quality of Life Specialists/Resident Assistants to ensure the highest level of...

  • Event Catering Server

    2 weeks ago


    Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time

    Join our dynamic events team at Heritage Hotel Golf Spa and Conference Center as a dedicated catering server. We are looking for an individual who is committed to delivering exceptional service to our guests during special occasions. Your role will involve greeting guests warmly, serving food and beverages, clearing tables, and accommodating any specific...


  • Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Banquet Server to join our team at the Heritage Hotel Golf Spa and Conference Center. As a Banquet Server, you will be responsible for providing exceptional service to our guests, ensuring that their dining experience is memorable and enjoyable.Key Responsibilities:Assist with serving drinks,...


  • Southbury, Connecticut, United States VCA Animal Hospitals Full time

    VCA Animal Hospitals is on the lookout for a skilled and experienced Veterinary Technician Coordinator to join our dedicated team in a full-time capacity.Our facilities operate seven days a week, ensuring we provide unwavering support to our local veterinary community.Why Choose Us?We prioritize hands-on training and in-house professional development, and we...


  • Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time

    We are seeking a motivated and customer-oriented fitness center receptionist to enhance our guest services team. Your role will involve greeting visitors, managing memberships, addressing inquiries, and resolving issues to ensure a memorable experience for all patrons. Exceptional communication abilities and a commitment to guest satisfaction are essential....


  • Southbury, Connecticut, United States The Lodge Bar & Grill Full time

    We are seeking a skilled Mixologist and Server to join our team at The Lodge Bar & Grill. As a part-time professional, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.Key Responsibilities:Work in a fast-paced restaurant environment, serving drinks and food to customers.Develop and maintain...


  • Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time

    Job OverviewAre you passionate about crafting exquisite beverages and providing exceptional service? We are seeking a skilled Bartender to join our dynamic team at the Heritage Hotel Golf Spa and Conference Center. In this role, you will not only create a variety of traditional and innovative cocktails but also assist in serving our guests, ensuring a...


  • Southbury, Connecticut, United States The Lodge Bar & Grill Full time

    The Lodge Bar & Grill is seeking a part-time Bartender/Server to join our team. We are a locally owned and operated establishment with a focus on providing exceptional service and creating a welcoming atmosphere for our guests. Responsibilities: Prepare and serve alcoholic and non-alcoholic beverages to patrons. Take food orders and deliver meals...


  • Southbury, Connecticut, United States Watermark Retirement Communities Full time

    About Us:At Watermark Retirement Communities, we are dedicated to enhancing the health and well-being of our residents through innovative technology and comprehensive wellness programs that benefit our entire community.Position Overview:We are seeking a passionate and dedicated Server to join our team. In this role, you will play a crucial part in delivering...


  • Southbury, Connecticut, United States Pomperaug Woods Full time

    About the RolePomperaug Woods is seeking a skilled Certified Nursing Assistant to join our team in a dynamic and supportive environment.Key ResponsibilitiesProvide high-quality care to residents, adhering to individualized plans of care and facility policies.Assist residents with daily living activities, including dressing, grooming, eating, bathing, and...