Guest Services Coordinator
2 weeks ago
We are seeking a friendly and professional Hospitality Front Desk Representative to provide outstanding service to every visitor at our establishment.
Your role will involve greeting guests, managing their details, distributing room keys and assignments, and addressing any general inquiries to ensure a pleasant experience.
The ideal candidate will possess excellent communication abilities, a strong dedication to their work, and a focus on guest satisfaction.Availability: Nights, weekends, and holidays are required.
Key Responsibilities
- Welcome, register, check-in, and check out guests, ensuring accurate recording of credit card information and room assignments.
Maintain accurate records:
Ensure guest information is up-to-date and correct.
- Address customer complaints as necessary.
- Handle incoming calls and online inquiries regarding room bookings, rates, amenities, and special requests.
- Coordinate with housekeeping to ensure guest rooms are prepared.
Qualifications
- Proficient in Microsoft Office and reservation management systems.
- Preferred: 1 year of experience in hospitality as a front desk agent, receptionist, or guest service representative.
- Experience in handling phone inquiries and managing stressful situations.
- High school diploma, GED, or equivalent.
- Exceptional interpersonal, time management, organizational, and customer service skills.
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