Housekeeping Operations Supervisor

2 weeks ago


Vail, Colorado, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Accountable for overseeing the daily operations of Housekeeping, Recreation/Health Club, and, where applicable, Laundry services. Leads and collaborates with team members to ensure that guest rooms, public areas, and staff facilities are impeccably maintained. Conducts inspections and holds team members accountable for maintaining high standards. This role is essential in promoting guest and employee satisfaction while adhering to the operational budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; minimum of 2 years in housekeeping or a related field.
OR

  • Associate degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; no prior work experience necessary.

KEY RESPONSIBILITIES

Overseeing Housekeeping Operations and Financial Management

  • Ensures timely communication of guest room status to the Front Desk.
  • Conducts daily inspections of guest accommodations.
  • Receives lists of rooms requiring cleaning and prepares work assignments accordingly.
  • Manages inventory to ensure sufficient supplies are available.
  • Implements and supervises a robust inspection program for all guest and public areas.
  • Understands how departmental operations influence overall financial goals and strives to meet or exceed budget expectations.
  • Ensures all staff are equipped with the necessary supplies, tools, and uniforms.
  • Communicates areas needing attention to staff and follows up for clarity.
  • Supervises daily housekeeping operations and ensures compliance with all policies and procedures.
  • Engages in departmental meetings to communicate clear objectives and desired outcomes.

Human Resources Management

  • Utilizes available training resources to onboard new room attendants and provides ongoing training as needed.
  • Fosters open, collaborative relationships with team members and ensures they do the same.
  • Schedules staff according to business needs and monitors attendance.
  • Ensures staff understand their roles and responsibilities.
  • Administers property policies consistently and fairly, completing disciplinary actions as per Standard and Local Operating Procedures (SOPs and LSOPs).
  • Monitors staffing levels to meet guest service, operational, and financial objectives.
  • Observes employee service behaviors and provides constructive feedback.
  • Encourages recognition of employee achievements across all shifts.
  • Participates in ongoing employee recognition initiatives.
  • Solicits employee feedback and addresses concerns through an open-door policy.
  • Engages in progressive discipline processes when necessary.
  • Celebrates team successes and acknowledges individual contributions publicly.

Delivering Outstanding Customer Service

  • Models exemplary guest relations.
  • Understands and embodies the brand's service culture.
  • Contributes to the development and execution of corrective action plans aimed at enhancing guest satisfaction.
  • Empowers team members to deliver exceptional customer service.
  • Prioritizes guest satisfaction in all departmental meetings and focuses on continuous improvement.
  • Addresses and resolves guest issues and complaints effectively.
  • Aims to enhance service performance consistently.


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