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Customer Service Representative
2 months ago
About Us
Savers | Value Village is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.
Our Business Model
We operate a unique business model that redirects billions of pounds of used items away from landfills and onto our store racks and shelves for reuse. We purchase these items directly from local nonprofit organizations, providing them with valuable funding for their community-based programs and services.
Our Impact
We are proud to have a positive impact on the environment and local communities. Our stores supply gently-used, one-of-a-kind items to millions of loyal customers, and our team members are passionate about creating an awesome experience for them.
Job Summary
We are seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for creating an exceptional customer experience, providing excellent service, and ensuring that our customers leave our stores feeling valued and satisfied.
Key Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist customers in finding products, answering questions, and making recommendations.
- Process transactions, handle returns and exchanges, and maintain a clean and organized store environment.
- Work collaboratively with other team members to achieve sales goals and provide a positive shopping experience.
What We Offer
We offer a comprehensive benefits package, including health insurance, 401k matching, and paid time off. Our training department, Savers University, provides robust training to every team member, and we invest in the career path interests of our people.
Why Join Our Team?
At Savers | Value Village, we are passionate about creating a workplace culture that values diversity, equity, and inclusion. We believe that our team members are our greatest asset, and we are committed to providing a safe and supportive work environment.
