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Dining Room Host/Hostess

2 months ago

Kingdom City, Missouri, United States WKS Restaurant Group Full time

Job Summary:

We are seeking a highly skilled and customer-focused Dining Room Host/Hostess to join our team at WKS Restaurant Group. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities:

  • Guest Greeting and Seating: Greet and welcome guests immediately upon arrival, verify party size, and determine special needs.
  • Payment and Cash Handling: Collect payment from guests in accordance with established procedures, inquire about food and service satisfaction, and handle customer complaints and suggestions.
  • Table Management: Seat guests at tables or booths, introduce feature of the day, and maintain a clean and stocked hostess area.
  • Communication and Teamwork: Handle incoming telephone calls, take to-go orders, and assist service personnel with cleaning and setting tables.
  • Problem-Solving and Accountability: Resolve customer complaints, notify the manager of any issues, and maintain accurate guest check transactions.

Requirements:

  • Communication Skills: Ability to communicate effectively with guests and team members.
  • Flexibility and Reliability: Flexible and reliable, with the ability to work in a fast-paced environment.
  • Team Player: Ability to work collaboratively with the service team to ensure exceptional guest service.
  • Physical Demands: Sufficient mobility to move and operate in the work area, with the ability to observe and ensure product is prepared and presented to company standards.

Working at WKS Restaurant Group:

We are committed to providing a positive and inclusive work environment that values our employees and guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.