Restaurant Host/Hostess

22 hours ago

Kansas City, Missouri, United States Loews Hotels Full time

Job Opportunity at Loews Hotels

Loews Hotels & Co is seeking a skilled and professional Restaurant Host/Hostess to join our team at the Loews Kansas City Hotel. As a key member of our hospitality team, you will be responsible for ensuring a seamless and enjoyable dining experience for our guests.

Key Responsibilities:

  • Supervise restaurant activities in the absence of the Manager
  • Control the reservation book, accept reservations, and enter them accurately into the record
  • Maintain guest history files and use information to enhance repeat guests' experiences
  • Assign work stations and pre-meal side work, inspect the dining room and service areas to ensure completion of all tasks prior to the start of the meal period
  • Maintain guest records to record arrival, cover count, seat assignment, turnover, and availability
  • Inspect menus to ensure cleanliness and acceptability
  • Greet guests in a polite and professional manner
  • Determine guest needs, verify table availability, assign an appropriate table for seating
  • Guide guests to the appropriate table
  • Assist guests with seating and present the menu
  • Ensure the removal of unnecessary place settings at occupied tables
  • Notify the server of guest seating and communicate any special needs or requests
  • Inspect the dining room appearance constantly and assign correction of deficiencies to the appropriate team member
  • Monitor dining room activity, assist servers and assistants as needed to ensure performance to standard
  • Assign post-meal side work, inspect the dining room and service areas to ensure completion of all tasks
  • Other duties as assigned

Requirements:

  • Promote and apply teamwork skills at all times
  • Notify the appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Be polite, friendly, and helpful to guests, management, and fellow team members
  • Execute emergency procedures in accordance with hotel standards
  • Comply with required safety regulations and procedures
  • Attend appropriate hotel meetings and training sessions
  • Maintain cleanliness and excellent condition of equipment and work area
  • Comply with hotel standards, policies, and rules
  • Recycle whenever possible
  • Remain current with hotel information and changes
  • Comply with hotel uniform and grooming standards

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