Customer Service Operations Lead
2 weeks ago
We are seeking a highly skilled Customer Service Operations Lead to join our Supply Chain Solutions division in Lockbourne, OH. As a key member of our team, you will be responsible for assisting management staff with leading and supporting the clerical staff.
Key Responsibilities- Assist management in overseeing office and warehouse functions, including billing, dispatching, client requests, and customer escalations.
- Monitor calls and de-escalate customer issues in a timely and professional manner.
- Oversee all paperwork associated with orders and maintain corresponding files.
- Act as a liaison between operations and customers, administering accounts and resolving credit charges.
- Coordinate special customer requests with transportation and operations departments, expediting orders as needed.
- Compile statistical information from manifest data and prepare related reports.
- Maintain a good working relationship with customers by responding to inquiries and complaints in a courteous and efficient manner.
- High school diploma or equivalent required.
- Three or more years of customer service experience required.
- Strong verbal and written communication skills.
- Ability to handle multiple priorities simultaneously.
Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options. We also offer paid time off for vacation, illness, bereavement, family, and parental leave, as well as a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, or status as a protected veteran or qualified individual with a disability.
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Customer Service Operations Lead
1 week ago
Lockbourne, Ohio, United States Ryder Full timeJob SummaryWe are seeking a highly skilled Customer Service Operations Lead to join our team at Ryder. As a key member of our Supply Chain Solutions division, you will be responsible for assisting management staff with leading and supporting the clerical staff.Key ResponsibilitiesAchieve customer metrics to ensure performance goals are successfully met,...
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Warehouse Operations Lead
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Lockbourne, Ohio, United States Crane Worldwide Logistics Full time{"title": "Warehouse Lead", "description": "Job SummaryWe are seeking a highly skilled and experienced Warehouse Lead to join our team at Crane Worldwide Logistics. As a key member of our operations team, you will be responsible for maintaining a safe and efficient warehouse environment, ensuring accurate inventory management, and providing exceptional...
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