Customer Service Representative

1 month ago


Lockbourne, Ohio, United States ODW Logistics Full time
Job Summary

ODW Logistics is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our logistics team, you will be responsible for providing exceptional customer service, processing and monitoring shipping and receiving transactions, and communicating effectively with internal and external stakeholders.

Key Responsibilities
  • Process and monitor shipping and receiving transactions, including receipts, bills of lading, and orders
  • Communicate effectively with transportation, OFR, management, co-workers, and customers
  • Manage customer information using Warehouse Management System and Microsoft Office Products
  • Monitor damaged and/or on-hold product and notify vendors and work with OFRs
  • Provide suggestions for continuous improvement and research, resolve, and communicate customer, inventory, order, and inbounds discrepancies
Requirements
  • 1-2 years of customer service or related work experience
  • Microsoft Office software, data entry, and internet application experience
  • High School graduate or equivalent
  • Warehouse Management System (AS400) experience
Working Conditions
  • General office working conditions
  • Workweeks in excess of 40 hours may exist periodically through the year
  • Occasional weekend work
  • Must be able to work in a fast-paced, team-oriented environment
Competencies
  • People Focused: Recognize that having great people is the ultimate competitive advantage
  • Customer Driven: Deliver the optimal customer experience (internal and external)
  • Business Acumen: Learn and apply position expertise and industry knowledge
  • Results Driven: Show personal desire, energy, and focus to succeed against high standards
  • Innovative: Think differently and be innovative for better business results

ODW Logistics is an equal opportunity employer.



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