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Client Relations Manager

2 months ago

Newark, New Jersey, United States Martindale-Avvo Full time
Client Relations Manager

We are seeking a seasoned Client Relations Manager to lead our team in driving revenue growth and client retention. This critical role is essential to our company's success in delivering a comprehensive suite of digital advertising, leads, and reputation services tailored for small and medium-sized law firms across the country.

Key Responsibilities:
  • Team Leadership: Manage, coach, and develop a team of Account Managers to ensure they meet and exceed monthly recurring revenue (MRR) targets and minimize client churn.
  • Performance Management: Analyze key business metrics to maximize territory performance, create tactical solutions, and assist in their execution to achieve consistent and measurable results.
  • Employee Development: Foster a culture of continuous improvement through routine goal setting, mentorship, and hands-on coaching, focusing on enhancing the skills of both new and experienced Account Managers.
  • Client Relationship Management: Resolve complex client management situations with professionalism and poise, ensuring timely and effective solutions.
  • Collaboration: Drive business advancements within the Services Organization and across Martindale-Avvo through creative collaboration, always with a focus on customer-centric outcomes.
Qualifications:
  • Sales Experience: Minimum of two years of sales experience with a proven track record as a top producer in driving revenue growth.
  • Leadership Skills: Outstanding leadership capabilities that inspire and empower your team to excel. 3+ years of managing Account Managers or Customer Success Managers is strongly preferred.
  • Analytical Aptitude: Strong analytical skills with the ability to leverage data in innovative ways to drive business decisions.
  • Communication Skills: Exceptional written and oral communication skills to effectively collaborate with your team of AMs, peers, and senior management.
  • Organizational Skills: Excellent time management and organizational capabilities, with the ability to perform under pressure amidst changing business dynamics.
  • Change Management: Experience in driving change within an account management or customer success management organization, especially in B2B services.

Martindale-Avvo's Newark office is located in the vibrant downtown area, connected to Newark Penn Station, providing easy access to transit options. We operate on a hybrid in-office schedule (minimum of 3 days in office). This is an exciting opportunity to transform the legal marketing landscape with our innovative services.