Customer Support Specialist

2 weeks ago


Chatham, Illinois, United States EAST HARLEM NEIGHBORHOOD BASED ALLIANCE CORPORATION Full time
Descripción del Trabajo

Estamos en búsqueda de un Especialista en Soporte al Cliente para resolver inquietudes de nuestros clientes. En esta función, serás responsable de atender llamadas telefónicas y correos electrónicos de nuestros clientes, trabajando para encontrar soluciones adecuadas y ofreciendo opciones adicionales para reemplazo o reparación cuando sea necesario. También podrás responder preguntas de clientes potenciales. Las principales cualidades para este puesto son habilidades de comunicación y resolución de problemas, así como experiencia previa en atención al cliente.


Responsabilidades:
  • Atender llamadas telefónicas y responder correos electrónicos de clientes y potenciales clientes.
  • Resolver cualquier inconveniente que pueda surgir.
  • Dirigir a los clientes al especialista adecuado cuando sea necesario.
  • Registrar todas las llamadas, problemas y soluciones.

Requisitos:
  • Diploma de secundaria o certificado GED.
  • Experiencia en atención al cliente.
  • Fuertes habilidades telefónicas y en computación.
  • Excelentes habilidades de resolución de problemas y comunicación.

Horario:
  • Turno de 4 horas.
  • Turno de 8 horas.
  • Lunes a viernes.
  • Fines de semana según sea necesario.

Compensación: $25.00 por hora

Beneficios:
  • Plan 401(k).
  • Aportaciones de igualación al 401(k).
  • Horario flexible.

Tipos de pago adicional:
  • Oportunidades de bonificación.
  • Propinas.


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