Automotive Service Consultant

2 weeks ago


Burnet, Texas, United States Cecil Atkission Motors Full time

Position Overview:


The Automotive Service Consultant at Cecil Atkission Motors is essential in providing outstanding customer support and facilitating the efficient management of service labor and parts transactions.

By following the established protocols at Cecil Atkission Motors, the Automotive Service Consultant plays a significant role in fostering customer loyalty and satisfaction.

Key Responsibilities:

  • Welcome customers with a friendly demeanor, accurately document their concerns, and create detailed work orders.
  • Track the progress of ongoing repair orders, ensuring that both customers and technicians are kept updated.
  • Obtain the necessary training to comprehend warranty coverage for each vehicle brand.
  • Initiate follow-up communications with past customers to arrange maintenance appointments.
  • Inform customers when ordered parts are received and manage appointment scheduling.
  • Support the cashier in finalizing transactions and alert customers when their vehicles are ready for collection.
  • Clarify repair order costs to customers and promptly relay service-related issues to the service manager.
  • Aim to meet management's targets for sales per repair order, overall gross profit, daily repair orders, and customer satisfaction metrics.
  • Implement safety measures within the work environment.
  • Carry out additional duties as assigned.

Essential Qualifications:

  • High School Diploma
  • Prior experience in sales is advantageous
  • Valid driver's license with a clean driving record

Skills and Competencies:

  • Exceptional interpersonal, organizational, and time management abilities
  • Capability to identify and achieve set objectives
  • Strong verbal and written communication skills
  • Ability to work independently or collaboratively within a team
  • Proficient in handling inbound and outbound phone communications
  • Keen attention to detail, professional attitude, and a positive outlook

Physical Demands:

  • Regularly required to stand, walk, talk, or hear
  • Frequent sitting, using hands for handling or feeling, reaching with hands and arms, climbing, or balancing, and stooping or kneeling
  • Regular lifting and/or moving of items up to 25 pounds
  • Specific vision capabilities, including close and distance vision
  • Exposure to loud sounds; ability to identify and differentiate sounds in a noisy environment
  • Must successfully complete a drug/alcohol screening and operate a vehicle

Work Environment:

  • Regular exposure to outdoor weather conditions; occasional exposure to fumes or airborne particles, extreme temperatures
  • Moderate noise levels in the workplace
  • Routine use of standard office equipment
  • This role may occasionally require extended hours

Employment Type: Full-time

Compensation:

$4,500.00 per month

Employee Benefits:

  • 401(k) matching
  • Dental coverage
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision coverage

Shift Schedule: 10-hour shifts

License/Certification: Driver's License (Required)

Work Location: One location

*Note: The above description is intended to convey the general nature of the work performed and is not exhaustive of all responsibilities, duties, and skills required for this position.

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