Automotive Service Consultant
2 weeks ago
Position Overview:
The Automotive Service Consultant at Cecil Atkission Motors is essential in providing outstanding customer support and facilitating the efficient management of service labor and parts transactions.
Key Responsibilities:
- Welcome customers with a friendly demeanor, accurately document their concerns, and create detailed work orders.
- Track the progress of ongoing repair orders, ensuring that both customers and technicians are kept updated.
- Obtain the necessary training to comprehend warranty coverage for each vehicle brand.
- Initiate follow-up communications with past customers to arrange maintenance appointments.
- Inform customers when ordered parts are received and manage appointment scheduling.
- Support the cashier in finalizing transactions and alert customers when their vehicles are ready for collection.
- Clarify repair order costs to customers and promptly relay service-related issues to the service manager.
- Aim to meet management's targets for sales per repair order, overall gross profit, daily repair orders, and customer satisfaction metrics.
- Implement safety measures within the work environment.
- Carry out additional duties as assigned.
Essential Qualifications:
- High School Diploma
- Prior experience in sales is advantageous
- Valid driver's license with a clean driving record
Skills and Competencies:
- Exceptional interpersonal, organizational, and time management abilities
- Capability to identify and achieve set objectives
- Strong verbal and written communication skills
- Ability to work independently or collaboratively within a team
- Proficient in handling inbound and outbound phone communications
- Keen attention to detail, professional attitude, and a positive outlook
Physical Demands:
- Regularly required to stand, walk, talk, or hear
- Frequent sitting, using hands for handling or feeling, reaching with hands and arms, climbing, or balancing, and stooping or kneeling
- Regular lifting and/or moving of items up to 25 pounds
- Specific vision capabilities, including close and distance vision
- Exposure to loud sounds; ability to identify and differentiate sounds in a noisy environment
- Must successfully complete a drug/alcohol screening and operate a vehicle
Work Environment:
- Regular exposure to outdoor weather conditions; occasional exposure to fumes or airborne particles, extreme temperatures
- Moderate noise levels in the workplace
- Routine use of standard office equipment
- This role may occasionally require extended hours
Employment Type: Full-time
Compensation:
$4,500.00 per month
Employee Benefits:
- 401(k) matching
- Dental coverage
- Health insurance
- Life insurance
- Paid time off
- Vision coverage
Shift Schedule: 10-hour shifts
License/Certification: Driver's License (Required)
Work Location: One location
*Note: The above description is intended to convey the general nature of the work performed and is not exhaustive of all responsibilities, duties, and skills required for this position.
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