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Solar Support Specialist

1 month ago

Houston, Texas, United States Sunnova Full time
Job Title: Technology Support Specialist

Sunnova is a leading provider of rooftop solar services, offering a unique opportunity for customers to generate low-cost, worry-free solar power. As a Technology Support Specialist, you will play a critical role in delivering exceptional customer service and ensuring the seamless operation of our solar systems.

Responsibilities:
  • Provide daily phone support to Sunnova's customers, identifying and resolving system issues through remote troubleshooting and repair.
  • Partner with customers to troubleshoot and resolve issues, using online monitoring tools and Salesforce data to ensure efficient resolution.
  • Educate customers on normal system operation, reducing case load and improving overall customer satisfaction.
  • Meet daily and monthly goals, working flexible shifts as required by the company.
  • Collaborate with the Contact Center Supervisor to achieve team goals and objectives.
Requirements:
  • High School Diploma or equivalent.
  • Minimum 3 years' experience in a customer service role, with a focus on technology troubleshooting.
  • Strong written and verbal communication skills, with the ability to work effectively in a team environment.
  • Detail-oriented with the ability to multi-task, working under pressure with strict time deadlines.
  • Ability to work extended hours, including weekends and evening shifts.
Preferred Qualifications:
  • Bachelor's Degree in a related field.
  • Previous call center experience, with a focus on solar or renewable energy.
  • Bi-lingual (English and Spanish) skills, with the ability to communicate effectively with customers.
Benefits:
  • Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) with employer match.
  • Competitive compensation and annual bonus.
  • Paid time off, including 10 holidays and Paid Parental Leave.
  • Complimentary garage parking in Houston.

Sunnova is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.