Customer Support Representative

2 weeks ago


Tampa, Florida, United States Validity BriteVerify Email Verification Full time
About the Role

As a Customer Support Representative at Validity, you will be responsible for delivering exceptional customer experiences through various support channels. Your primary goal will be to provide timely and accurate solutions to customer inquiries, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Triage and respond to customer inquiries in a timely and professional manner.
  • Provide product expertise and guidance to customers, ensuring they understand the features and benefits of our solutions.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions to customers.
  • Meet or exceed customer satisfaction targets and SLAs.
Requirements
  • 2+ years of experience in a customer-facing role, preferably in a technical support environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong product knowledge and understanding of customer needs.
  • Ability to work collaboratively with internal teams to achieve customer satisfaction goals.
About Validity

Validity is a leading provider of email verification and validation solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this role.



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