Field Service Engineer II
2 weeks ago
Omnicell is seeking a highly skilled Field Service Engineer II to join our team. As a Field Service Engineer II, you will be responsible for providing exceptional service and support to our customers, ensuring their pharmacy equipment is running smoothly and efficiently.
Responsibilities:- Perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
- Regularly communicate with director-level nursing and pharmacy staff to tackle problems of advanced scope.
- Provide coaching and mentoring as needed to ensure seamless service delivery.
- Document all service events according to Omnicell's policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings to ensure alignment with company goals.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
- Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR
- Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Preferred Qualifications:
- Bachelor's Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Coursework in Network Engineering, Robotics, or Electronics.
- Experience working in a hospital environment.
- Knowledge of FDA regulations for medical devices and Quality Management Systems.
- Must be able to lift 50 lbs. to approximately 5 ft. high.
- Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
- Frequent local travel in the primary area.
- Backup support in adjacent areas as needed.
- Provide work area at home and space for trunk stock inventory.
Omnicell is a leading provider of pharmacy automation and automation solutions for healthcare facilities. We are committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care.
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
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