Customer Relations Expert
7 days ago
At Disability Solutions, we are dedicated to creating inspiring living environments that enhance and inspire. As a Customer Relations Specialist, you will play a crucial role in our mission by ensuring the highest quality of service to our customers.
About Us
We are a leading real estate development company with divisions in Colorado, Northern, Central, and Southern California. Our goal is to set ourselves apart from other builders by looking ahead and providing the best products for our homebuyers, now and in the future.
The Role
You will interface with both customer care and construction departments, as well as subcontractors, homebuyers, and homeowners to perform quality control, final orientations, and diagnose, schedule, and complete warranty service work.
Key Responsibilities:
- Performing quality control walks and orientations to ensure the highest level of quality.
- Scheduling worksite appointments with trades as needed to meet deadlines.
- Verifying completion of warranty work for customers to ensure their satisfaction.
- Partnering with Division Sales and Construction teams to achieve our goals.
- Interacting with Trumark vendors and suppliers to maintain strong relationships.
Requirements:
- A high school diploma or equivalent minimum.
- Fundamental working knowledge of residential assembly/construction.
- Familiarity with product quality and workmanship standards.
- Able to learn and work with customer service ticketing software.
- Background in Warranty or similar field.
- Strong communication, verbal, and written skills.
- Organizational and interpersonal skills.
- Detail-oriented with ability to handle multiple tasks under pressure.
- Team-player with regular attendance and understanding of work rules and procedures.
Why Work with Us?
We offer a direct career path with opportunities for growth and professional development. Our team values each member and provides a supportive environment to succeed. We also offer exceptional medical benefits, wellness stipend, 401k with company matching, and a quarterly incentive plan.
Compensation Details
$65,000 - $75,000 per year based on experience.
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