Care Coordinator

2 weeks ago


Philadelphia, Pennsylvania, United States WES Health System Full time
Job Title: Care Coordinator

At WES Health System, we are seeking a highly skilled and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in providing support to families and individuals in need, working collaboratively with our clinical team to promote positive outcomes.

Key Responsibilities:
  • Coordinate services for IBHS consumers and their families, linking them to new services as needed.
  • Ensure timely referrals to community resources and follow up on these referrals.
  • Consult with and document contact with IBHS consumers' families and significant persons.
  • Collect information surrounding referrals, including MTSS paperwork, IEPs, discharge summaries, and more.
  • Perform reminder and follow-up calls for Level of Care Assessments and outside service appointments.
  • Update contact information in Credible.
  • Complete social determinant of health scales (matrix) for all consumers.
  • Invite and remind interagency meeting participants.
  • Obtain and update yearly all consents, tracking expirations to proactively complete.
  • Monitor consumers' behaviors, emphasizing prevention rather than intervention.
  • Intervene when problem behaviors are exhibited, using counseling, removing them from the area, verbal prompts, and securing the assistance of clinical staff.
  • Prevent crisis, and when necessary, deescalate children in crisis.
  • Collect outcome data for consumers and input outcome data into computer systems.
  • Follow up on all consumers needing hospitalization.
  • Review Assessments and SDOH Matrix for needs identified and connect consumers and families to services to address these needs.
  • Identify and establish contact with community resources and assist in resource mapping.
  • Maintain the All IBHS excel resource spreadsheet by adding newly identified resources or changes in contact information.
  • Complete home and community visits.
  • Provide timely completion and follow up of Clinician and Directors requests for connecting families to needed resources.
  • Escort families to appointments.
  • Execute discharge plan by making all referrals to community resources.
  • Represent program/Agency at community activities/fairs.
  • Meet service productivity expectations.
  • Complete all paperwork within specified time frames.
  • Maintain an understanding of agency policies and procedures.
  • Attend and participate in supervision and staff meetings in accordance with regulatory standards.
  • Adhere to WES's Code of Ethics and comply with State Mental Health Code.
  • Attend trainings as required by WES.
  • Participate in and adhere to Individualized Training Plan.
  • Participate in continuous quality assurance/program development.
  • Comply with WES standards for service delivery.
  • Maintain consumer confidentiality.
Requirements:
  • A bachelor's degree with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education, PLUS a minimum of one (1) year experience (paid or unpaid) in a human service field.
  • OR a registered nurse.
  • OR a high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science, PLUS two years paid experience in public or private human services with one year in direct client contact.
  • Valid FBI clearance, criminal history check, and child abuse history clearance required.
Benefits:
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability

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