Senior Automotive Service Consultant
2 weeks ago
Job Title: Senior Automotive Service Consultant
About Us:
North Point Chrysler Jeep Dodge Ram is a distinguished automotive dealership dedicated to delivering exceptional automotive services to our esteemed clientele. Our commitment to excellence and customer satisfaction has established us as a trusted name in the automotive sector. We are currently in search of a Senior Automotive Service Consultant to enhance our team and contribute to our mission of providing outstanding service.
Job Overview:
As a Senior Automotive Service Consultant at North Point, you will be instrumental in ensuring customer contentment by providing superior service and upholding our standards of excellence. Your role will involve assisting clients with their vehicle service requirements and ensuring a smooth and enjoyable service experience, understanding that positive feedback from customers is crucial to our success.
Key Responsibilities:
- Welcome customers and promptly evaluate their service requirements.
- Offer comprehensive information regarding vehicle maintenance and repair alternatives.
- Coordinate appointments and maintain an organized service calendar.
- Ensure precise documentation of customer details, vehicle issues, and service requests.
- Communicate efficiently with service technicians to guarantee timely and effective completion of repairs or maintenance.
- Provide cost estimates and inform customers about potential service options.
- Keep clients updated on the progress of their vehicle service.
- Address customer inquiries, concerns, and complaints with professionalism and a focus on resolution, recognizing the significance of positive feedback on our reputation.
- Encourage and promote additional services and maintenance packages when suitable, aiming for customer satisfaction and favorable reviews.
- Assist with warranty claims and ensure adherence to dealership and manufacturer service protocols.
Qualifications:
- Demonstrated experience as a Service Consultant in an automotive dealership environment (minimum [X] years).
- In-depth knowledge of automotive repair and maintenance procedures.
- Exceptional customer service and communication abilities.
- Proficient in automotive service management software.
- Capability to thrive in a fast-paced setting.
- A strong dedication to customer satisfaction.
- Detail-oriented and organized.
- High school diploma or equivalent; relevant certifications are advantageous.
Benefits:
- Commission structure starting at $50k.
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Continuous training and development opportunities.
- Employee discounts on vehicle purchases and services.
- A supportive and collaborative work atmosphere.
North Point Chrysler Jeep Dodge Ram is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, national origin, age, disability, genetic information, marital status, or any other characteristic protected by federal, state, or local law. All employment decisions are made based on qualifications, merit, and business needs.
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