Field Service Technician

2 days ago


St Louis, Missouri, United States Stereotaxis Full time
Job Title: Field Service Engineer

Stereotaxis is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing on-site installation, repair, modification, and preventative maintenance of our robotic technology in hospital surgical environments.

Key Responsibilities:
  • Diagnose and repair electromechanical systems, including robotic technology
  • Interface with customers to obtain accurate details of equipment service needs and provide updates on service progress
  • Create or modify service documentation, including installation, service, and troubleshooting manuals
  • Maintain reporting documentation to ensure compliance with company and government requirements
  • Perform remote support and diagnosis when not actively deployed in the field
Requirements:
  • Associates degree in electronics or relevant technical subject preferred
  • 1-3+ years' experience in field service position highly preferred
  • 1-3+ years' experience with diagnosis and repair of electromechanical systems highly preferred
  • Experience working in diagnostic x-ray environment and catheter lab environment highly preferred
  • Ability to work independently at customer sites and make business decisions to maintain customer satisfaction and escalate problems in a timely manner
  • Good communication skills, including ability to communicate appropriately with customers, required
  • Ability to make repairs at a component level, if required
  • Windows experience, including TCP/IP protocols, highly preferred
  • Legally authorized to work in the United States
Work Conditions:

This role is a field position and requires approximately 50-100% travel, including occasional weekend travel. The role must be able to provide after-hours technical support, lift 40lbs, and work around magnetic fields.

Culture:

Stereotaxis values steadfast integrity, intellectual excellence, responsiveness, and reliability, and a dedication to constant improvement. We take pride in the positive impact of our work and in building a collaborative and innovative work environment that embraces challenge.



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